Skip to main content
NetApp Knowledge Base

SnapCenter Clone wizard does not populate after upgrading to 5.0 and Ontap to 9.14.1. Fails to load Secondary locators

  1. Last updated
  2. Save as PDF
Views:
745
Visibility:
Public
Votes:
1
Category:
snapcenter
Specialty:
snapx
Last Updated:

Applies to

  • SnapCenter server [SC] 5.0
  • SnapCenter plug-in for Exchange [SCE] 5.0
  • SnapCenter Plug-in for SQL [SCSQL] 5.0
  • Ontap 9.14.1
  • Powershell Tool Kit [PSTK]

Issue

  • After upgrading to SnapCenter to 5.0 and Ontap to 9.14.1 the clone wizard will not populate
  • SnapCenter fails to rename VSS Snapshot with SCE, and does not update a snapshot's snapmirror-label for SnapVault
  • Snapcenter fails to load Secondary storage information under load locators
 
Error message reported in SnapCenter UI:
 
Activity 'Starting Exchange Backup' failed with error: The following activities failed:Renaming VSS Snapshot,Registering Backup and Applying Retention,Grouping Resources. Please check the activities for detailed error message
 
 
Error messages reported in SMCoreService.log:

DEBUG SMCore PID=[34108] TID=[67] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[47] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The operation has timed out

DEBUG SMCore PID=[34108] TID=[47] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[67] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Record doesn't exist.

DEBUG SMCore PID=[34108] TID=[45] Command: Remove-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: (404) Not found.

DEBUG SMCore PID=[34108] TID=[45] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: [500]: The snapshot name does not exist.

 

Error messages reported in SMCore_<Job_Id>.log:

Activity 'Renaming VSS Snapshot' failed with error: Rename snapshot '{07631601-86e4-444d-9cbd-89b06c2e348c}' failed: .
Activity 'Registering Backup and Applying Retention' failed with error: Retention : Error: Snapshot enumeration failed.

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.