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SnapCenter Clone wizard does not populate after upgrading to 5.0 and Ontap to 9.14.1. Fails to load Secondary locators

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Applies to

  • SnapCenter server [SC] 5.0
  • SnapCenter plug-in for Exchange [SCE] 5.0
  • SnapCenter Plug-in for SQL [SCSQL] 5.0
  • Ontap 9.14.1
  • Powershell Tool Kit [PSTK]

Issue

  • After upgrading to SnapCenter to 5.0 and Ontap to 9.14.1 the clone wizard will not populate
  • SnapCenter fails to rename VSS Snapshot with SCE, and does not update a snapshot's snapmirror-label for SnapVault
  • Snapcenter fails to load Secondary storage information under load locators
 
Error message reported in SnapCenter UI:
 
Activity 'Starting Exchange Backup' failed with error: The following activities failed:Renaming VSS Snapshot,Registering Backup and Applying Retention,Grouping Resources. Please check the activities for detailed error message
 
 
Error messages reported in SMCoreService.log:

DEBUG SMCore PID=[34108] TID=[67] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[47] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The operation has timed out

DEBUG SMCore PID=[34108] TID=[47] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[67] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Record doesn't exist.

DEBUG SMCore PID=[34108] TID=[45] Command: Remove-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: (404) Not found.

DEBUG SMCore PID=[34108] TID=[45] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: [500]: The snapshot name does not exist.

 

Error messages reported in SMCore_<Job_Id>.log:

Activity 'Renaming VSS Snapshot' failed with error: Rename snapshot '{07631601-86e4-444d-9cbd-89b06c2e348c}' failed: .
Activity 'Registering Backup and Applying Retention' failed with error: Retention : Error: Snapshot enumeration failed.

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