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SnapCenter Clone wizard does not populate after upgrading to 5.0 and Ontap to 9.14.1. Fails to load Secondary locators

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Applies to

  • SnapCenter Server (SC)
  • SnapCenter plug-in for Exchange (SCE)
  • SnapCenter Plug-in for SQL (SCSQL)
  • Powershell Tool Kit (PSTK)

Issue

  • After upgrading to SnapCenter and ONTAP the clone wizard will not populate
  • SnapCenter fails to rename VSS Snapshot with SCE, and does not update a snapshot's snapmirror-label for SnapVault
  • Snapcenter fails to load Secondary storage information under load locators: 

Secondary storage for one or more volumes are not found. If you want to perform verification on secondary storage system, you must have established the SnapVault or SnapMirror relationships and ensure that the secondary locators are loaded using "Load locators" button.

SnapCenter_ErrorMessage_SecondaryStorageNotFound.png

  • Error message reported in SnapCenter UI:
Activity 'Starting Exchange Backup' failed with error: The following activities failed:Renaming VSS Snapshot,Registering Backup and Applying Retention,Grouping Resources. Please check the activities for detailed error message
  • Error messages reported in SMCoreService.log:

DEBUG SMCore PID=[34108] TID=[67] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[47] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The operation has timed out

DEBUG SMCore PID=[34108] TID=[47] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[67] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Record doesn't exist.

DEBUG SMCore PID=[34108] TID=[45] Command: Remove-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: (404) Not found.

DEBUG SMCore PID=[34108] TID=[45] Command: Get-NcSnapshot. Storage System: <SVM_Name_or_IP>. Version: NetApp Release 9.14.1P1: Thu Feb 15 00:45:21 UTC 2024. Connection Mode: REST
DEBUG SMCore PID=[34108] TID=[45] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: The remote server returned an error: [500]: The snapshot name does not exist.

Error messages reported in SMCore_<Job_Id>.log:

Activity 'Renaming VSS Snapshot' failed with error: Rename snapshot '{07631601-86e4-444d-9cbd-89b06c2e348c}' failed: .
Activity 'Registering Backup and Applying Retention' failed with error: Retention : Error: Snapshot enumeration failed.

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