SnapCenter 6.X Install Fails at Pre-requistes Validation
Applies to
- SnapCenter Server (SC) 6.0 / 6.1 / 6.2
- SnapCenter Plug-In for Microsoft Windows (SCW)
- SnapCenter Plug-In for Microsoft SQL Server (SCSQL)
- SnapCenter Plug-In for Exchange (SCE)
- Microsoft Windows Server
Issue
- Attempting to install or upgrade SnapCenter 6.X comes with an error about .NET Windows Server
- Alternatively, one of the following messages may appear
Microsoft .NET 8.0 - Windows Server Hosting -> IIS module is missing. Repair of Microsoft .NET 8.0.8 - Windows server hosting is required.
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed
- SCW plugin upgrade or install fails with a generic error (MSI installation error code 1603)
SnapCenter_Windows_Host_Plug-in_Install_XXXX.log
Engine: property 'ASP_NETCORE_VERSION' value now '9.x.x'
...
(CLR Action): Highest available runtime: v4.0.30319
(CLR Action): Trying to use highest runtime...
(CLR Action): Using highest version runtime...
(CLR Action): SWInstallerHelper.CheckForRollbackLogs: SETUP_ERROR: Failed Plugin: SnapCenter Plug-in for Microsoft Windows
(CLR Action): SWInstallerHelper.CheckForRollbackLogs: SETUP_ERROR: MSI Errorcode: 1603
- SCSQL plugin upgrade or install fails with a generic error (MSI installation error code 1603)
SnapCenter_Windows_Host_Plug-in_Install_XXXX.log
Engine: property 'ASP_NETCORE_VERSION' value now '9.x.x'
...
1-13-2025[04:17:17 PM]: (CLR Action): Highest available runtime: v4.0.30319
1-13-2025[04:17:17 PM]: (CLR Action): Trying to use highest runtime...
1-13-2025[04:17:17 PM]: (CLR Action): Using highest version runtime...
1-13-2025[04:17:17 PM]: (CLR Action): SWInstallerHelper.CheckForRollbackLogs: SETUP_ERROR: Failed Plugin: SnapCenter Plug-in for Microsoft SQL Server
1-13-2025[04:17:17 PM]: (CLR Action): SWInstallerHelper.CheckForRollbackLogs: SETUP_ERROR: MSI Errorcode: 1603
- SCE plug-in upgrade or installation fails
SnapCenter_Windows_Host_Plug-in_Install_<JobID>.log
Engine: property 'ASP_NETCORE_VERSION' value now '9.x.x'
...
(ISP Action): A program failed to start.\nTrying to start a program resulted in an error.\nProgram location: \nProgram: "vssproviders\navssprv.exe"\nCommand line: -r service -a ".\LocalSystem"\n\nGetLastError returned: 0.
(ISP Action): RegisterVSSProvider: Register VSS Provider Result (Post Config Validation): -2147024894 .
(ISP Action): LaunchProgram: LaunchApplication Program exit code: 2, Exit message: The system cannot find the file specified.
(ISP Action): RegisterVSSProvider: ERROR: Failed to Configure the VSS Provider
- Upgrade fails with
Unable to validate MySQL Connection