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SnapCenter 6.0.1 Discovery fails with a timeout of 60 minutes

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Applies to

  • SnapCenter Creator Plug-in (SCC) 6.0.1
  • DB2 Database plug-in for SCC

Issue

After adding the DB2 Host with the DB2 Plug-in using sudoers setup, while running discovery, the following error message appears:

ErrorCode(-1), ErrorMessage (SCC-00175: Auto Complete Discovery for plug-in [DB2] failedwith error [       Operation [DISCOVERCOMPLETE] timed out, refer logs for more details.Set the SC_AGENT_TIMEOUT parameter for configuring the timeout on this host by running"Set-SmConfigSettings -Plugin -HostName hostname -PluginCode <plugin_code> -configSettings@{"SC_AGENT_TIMEOUT"="timeout_in_seconds"} " PowerShell cmdlet from the SnapCenter Server.] and exit code [1]. Exiting.)

or

Failed Activity 'Storage Discovery' failed with error: Failed to fetch the storage system details. Make sure the Storage Virtual Machine (SVM) is added for the resources: Resource Name. Activity 'Send EMS Messages' failed with error: unable to find storage system for given resources. EMS message instead sent to the storage connection accessible by this user:User Name 2. job logs shows Errors

2025-08-10T05:32:01.0018792-04:00 DEBUG SMCore PID=[3656] TID=[677] SendEmsMessage response: Error Message: Failed to send the EMS autosupport message to svm-atccoloprod-ora12. , Error Code: 102

2025-08-10T05:32:02.0627486-04:00 ERROR DataONTAP.C.PowerShell.SDK.NcControllerCmdlet PID=[3656] TID=[Pipeline Execution Thread] API exception NetApp.Ontapi.NaConnectionTimeoutException: Connection to (HOST IP) on port 443 for protocol HTTPS timed out. ---> System.Net.WebException: The operation has timed out.

Note: this issue may also present itself on other Plug-ins that do proper Discovery of Databases.

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