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SCO Clone Job Hangs Indefinitely Due to Unsupported Configuration

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snapcenter
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Applies to

  •  SnapCenter Plug-in for Oracle Database 4.7 [SCO]
  • ONTAP 9.15.1P8 (and other ONTAP versions > 9.11.1)
  • Oracle Database 19c

Issue

  • When attempting to clone an Oracle 19.0 database using SnapCenter Plug-in for Oracle 4.7, the clone job hangs and never completes. No errors are displayed in the SnapCenter GUI; the job simply remains in a running state indefinitely.
  • SPL logs show the following entries:

2026-02-20T14:41:55.032430-05:00 DEBUG: SCUPlugin: SCU::HostStorage::FS::build(): Create mount point directory if it does not exists

2026-02-20T14:41:55.032796-05:00 DEBUG: SCUPlugin: SCU::Utils::Linux::FSHelper::mount_filesystem(): Mounting the file system '/data/nfs1'

2026-02-20T14:41:55.032892-05:00 DEBUG: SCUPlugin: SCU::Utils::CommandHelper::execute_command(): Running command 'mount -t nfs -o rw, relatime, vers=3, rsize=65536, wsize=65536, namlen=255, hard, proto=tcp, timeo=600, retrans=2, sec=sys, mountvers=3, mountport=635, mountproto=tcp, local_lock=none nfs_server_IP:/Sca2efa35d-3684-4236-a92d-fb7eb11ecb39/oradb_01 /data/nfs1' with timeout 600 2026-02-20T14:41:55.073632-05:00 DEBUG: SCUPlugin: 137: SCU::Utils::Logger::set_error_and_log_with_level(): Failed to execute the command 'mount -t nfs -o rw, relatime, vers=3, rsize=65536, wsize=65536, namlen=255, hard, proto=tcp, timeo=600, retrans=2, sec=sys, mountvers=3, mountport=635, mountproto=tcp, local_lock=none nfs_server_IP:/Sca2efa35d-3684-4236-a92d-fb7eb11ecb39/oradb_01 /data/nfs1', command exited with value 32.

2026-02-20T14:41:55.073862-05:00 DEBUG: SCUPlugin: SCU::Utils::CommandHelper::execute_command(): Messages in command error stream: mount.nfs: access denied by server while mounting 10.2.24.71:/Sca2efa35d-3684-4236-a92d-fb7eb11ecb39/oradb_01

2026-02-20T14:41:55.074072-05:00 ERROR: SCUPlugin: 191: SCU::Utils::Logger::set_and_log_error(): Mounting the filesystem '/data/nfs1' failed, reason: mount.nfs: access denied by server while mounting nfs_server_IP:/Sca2efa35d-3684-4236-a92d-fb7eb11ecb39/oradb_01

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