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SCE backup failure - Bad handshake

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snapcenter
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Applies to

  • NetApp SnapCenter Server (SC)  5.0P1
  • NetApp SnapCenter Plug-in for Exchange Server (SCE) 5.0P1

Issue

  • SCE backups are not running on a host after upgrading SnapCenter:
SnapCenter repository is not accessible. Error: Bad handshake
  • Error returned in the backup job logs:
SnapManagerWeb_XXXX.log
 
2024-08-06T21:00:09.7773796-05:00 ERROR SnapManagerWeb_XXXXX PID=[1256] TID=[98] Bad handshake
2024-08-06T21:00:09.7773796-05:00 DEBUG SnapManagerWeb_XXXXX PID=[1256] TID=[98] Connection is not valid. cleaning up...
2024-08-06T21:00:09.7773796-05:00 ERROR SnapManagerWeb_XXXXX PID=[1256] TID=[98] GetHostByName Exception:   System.Exception: SnapCenter repository is not accessible. Error: Bad handshake 
at SnapManager.SMSDALHelper.SmRepositoryProvider.GetServerContext(SmPluginCode pluginCode, String dbServer)
at SnapManager.SMSDALHelper.SmRepositoryProvider.GetSnapMgrEntities(SmPluginCode pluginCode)
at SnapManager.SMSDALHelper.DALHelper.GetHostByName(String hostName)
 

[NA-631] Snapcenter: Failed to store the secondary update status of the resources. - JHCN Jira
( Job 765831 ) SnapVault update for data backup 10:09:36 0.00:05:00
Failed to store the secondary update status of the resources. Error: SnapCenter repository is not
accessible. Error: Bad handshake

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