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SCE backup failure - Bad handshake

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Applies to

  • SnapCenter Server 5.0P1
  • SnapCenter Plugin for Exchange (SCE)

Issue

  • SCE backups are not running on a host after upgrading SnapCenter due to error:
SnapCenter repository is not accessible. Error: Bad handshake
  • Error returned in the backup job logs:
SnapManagerWeb_XXXX.log
 
2024-08-06T21:00:09.7773796-05:00 ERROR SnapManagerWeb_XXXXX PID=[1256] TID=[98] Bad handshake
2024-08-06T21:00:09.7773796-05:00 DEBUG SnapManagerWeb_XXXXX PID=[1256] TID=[98] Connection is not valid. cleaning up...
2024-08-06T21:00:09.7773796-05:00 ERROR SnapManagerWeb_XXXXX PID=[1256] TID=[98] GetHostByName Exception:  System.Exception: SnapCenter repository is not accessible. Error: Bad handshake
at SnapManager.SMSDALHelper.SmRepositoryProvider.GetServerContext(SmPluginCode pluginCode, String dbServer)
at SnapManager.SMSDALHelper.SmRepositoryProvider.GetSnapMgrEntities(SmPluginCode pluginCode)
at SnapManager.SMSDALHelper.DALHelper.GetHostByName(String hostName)

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