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Protection job service fails to start after SCV 5.0P3 deployment

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snapcenter
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SNAPX
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Applies to

SnapCenter Plug-in for VMware vSphere (SCV) 5.0P3

Issue

  • SCV GUI displays error

Protection Service status error: Service Failed : Please make sure that JobService service is up and running. Service Failed : Please make sure that  service is up and running

  • Syslog and protectionservice-job_startup.lastlog indicates that starting protection job service fails by exception

systemd[1]: Started protection job service.
protectionservice-job[12924]: Unhandled exception. RabbitMQ.Client.Exceptions.BrokerUnreachableException: None of the specified endpoints were reachable
protectionservice-job[12924]:  ---> RabbitMQ.Client.Exceptions.AuthenticationFailureException: ACCESS_REFUSED - Login was refused using authentication mechanism PLAIN. For details see the broker logfile.

  • Command sudo systemctl status protectionservice-job.service from diag shell indicates the service is in failed status

$ sudo systemctl status protectionservice-job.service

     protectionservice-job.service - protection job service
     Loaded: loaded (/etc/systemd/system/protectionservice-job.service; enabled; vendor preset: enabled)
     Active: failed (Result: signal) since Tue 2024-11-12 18:29:43 JST; 15h ago
    Process: 15560 ExecStartPre=/bin/bash /home/maint/scripts/dependencychecker.sh protectionservice-rbac (code=exited, status=0/SUCCESS)
    Process: 15562 ExecStart=/opt/netapp/init_scripts/protectionservice-job start (code=exited, status=0/SUCCESS)
   Main PID: 15597 (code=killed, signal=ABRT)
        CPU: 1.213s

systemd[1]: protectionservice-job.service: Scheduled restart job, restart counter is at 5.
systemd[1]: Stopped protection job service.
systemd[1]: protectionservice-job.service: Consumed 1.213s CPU time.
systemd[1]: protectionservice-job.service: Start request repeated too quickly.
systemd[1]: protectionservice-job.service: Failed with result 'signal'.
systemd[1]: Failed to start protection job service.

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