NetApp Data Broker services don't start after deploy

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Specialty:: snapx

Last Updated:

Applies to

NetApp Data Broker 1.0.X

SnapCenter for VMware 4.x

Issue

NetApp Data Broker services don't start after deploy.
In this situation after the boot, when the DataBroker services should start you might see the following error reported in the NetApp Data Broker console

Then the "journalctl -ex" contains the following stack

controlplane[6880]: Stopping VMware Tools services in the virtual machine:
controlplane[6880]: [43B blob data]
controlplane[6880]: [27B blob data]
controlplane[6880]: [45B blob data]
controlplane[6880]: [36B blob data]
controlplane[6880]: [37B blob data]
controlplane[6880]: [35B blob data]
controlplane[6880]: Starting VMware Tools services in the virtual machine:
controlplane[6880]: [46B blob data]
controlplane[6880]: [36B blob data]
controlplane[6880]: [43B blob data]
controlplane[6880]: [27B blob data]
controlplane[6880]: controlplane service already initialized
controlplane[6880]: Exception in thread "main" java.lang.reflect.InvocationTargetException
controlplane[6880]:         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
controlplane[6880]:         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
controlplane[6880]:         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
controlplane[6880]:         at java.lang.reflect.Method.invoke(Method.java:498)
controlplane[6880]:         at org.springframework.boot.loader.MainMethodRunner.run(MainMethodRunner.java:48)
controlplane[6880]:         at org.springframework.boot.loader.Launcher.launch(Launcher.java:87)
controlplane[6880]:         at org.springframework.boot.loader.Launcher.launch(Launcher.java:50)
controlplane[6880]:         at org.springframework.boot.loader.JarLauncher.main(JarLauncher.java:51)
controlplane[6880]: Caused by: java.lang.ExceptionInInitializerError
controlplane[6880]:         at com.netapp.croproxy.rest.controller.CroproxyApplication.main(CroproxyApplication.java:47)
controlplane[6880]:         ... 8 more
controlplane[6880]: Caused by: org.json.JSONException: Illegal escape. at 40 [character 41 line 1]
controlplane[6880]:         at org.json.JSONTokener.syntaxError(JSONTokener.java:433)
controlplane[6880]:         at org.json.JSONTokener.nextString(JSONTokener.java:289)
controlplane[6880]:         at org.json.JSONTokener.nextValue(JSONTokener.java:360)
controlplane[6880]:         at org.json.JSONObject.<init>(JSONObject.java:214)
controlplane[6880]:         at org.json.JSONObject.<init>(JSONObject.java:321)
controlplane[6880]:         at com.netapp.croproxy.rest.common.ConfigPropertiesManager.init(ConfigPropertiesManager.java:61)
controlplane[6880]:         at com.netapp.croproxy.rest.common.ConfigPropertiesManager.<init>(ConfigPropertiesManager.java:32)
controlplane[6880]:         at com.netapp.croproxy.rest.common.ConfigPropertiesManager.getInstance(ConfigPropertiesManager.java:39)
controlplane[6880]:         at com.netapp.croproxy.rest.util.SQSConfigurationKeyHelper.<clinit>(SQSConfigurationKeyHelper.jav