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NetApp Console Disaster Recovery does not discover Onprem Ontap Systems

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cloud-backup-service
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snapx
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Applies to

  • NetApp Console
  • Disaster Recovery

Issue

  • NetApp Console - Disaster Recovery is not discovering the Onprem Ontap Systems.
  • They are all added in NetApp Console Canvas but Disaster Recovery is no discovering items when it does its discovery Cloud manager logs report the following error

("account_id": "XXXXX", "agent_1d": "XXXXX","caller":"service.go:XXXx", "correlation id"  XXXXXXX", "err": "error retrieving LIFs for working environment <OntapClusterName>: /\"error\": /\"code\":\"XXXXX\", \"message|": \"User is not authorized. \"))","job_1d": "XXXXX", "level": "error", "scs_ts": "2026-01-30T15:30:19.0609656272", "task_1d": "XXXXX")

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