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Backups fails with a CG-Commit time out

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Applies to

  • SnapCenter Custom Oracle for Windows Plug-in (ORASCPM) 5.0x
  • UNIX Filesystem

Issue

  • ORASCPM backup fails with the error during the CG-Commit stage:

Creating Consistency Group Snapshot copy failed with error.SCC-STORAGE-01002: Creating consistency group Snapshot copy [<snapshot_name>] failed with error [CG commit failed for SVM: <SVM_FQDN>, reason: Failed to save the consistency group. Error:  Connection timed out

2024-10-24T23:30:55.3627787+02:00 DEBUG SMCore_1731490 PID=[9376] TID=[420] <cg-commit><cg-id>546064629</cg-id></cg-commit>
2024-10-24T23:30:55.3627787+02:00 DEBUG SMCore_1731490 PID=[9376] TID=[420] invoking command - Invoke-NcSystemApi - cg-commit
2024-10-24T23:31:04.8827582+02:00 DEBUG SMCore_1731490 PID=[9376] TID=[420] No retry condition match found or max retry reached. Throwing error The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: Connection timed out
 

  • The timeout for the CG-Commit is set to 20 seconds (relaxed) is set in the C:\Program Files\NetApp\SMCore\SMCoreServiceHost.exe.Config file

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