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Backup jobs fail after upgrade to SnapCenter 5.0/5.0P1/6.0

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Category:
snapcenter
Specialty:
snapx
Last Updated:
4/23/2025, 9:25:46 PM

Applies to

  • SnapCenter Server [SC] 5.0 or 5.0P1 or 6.0
  • SnapCenter Plug-in for Windows [SCW]
  • SnapCenter Plug-in for SQL [SCSQL]
  • ONTAP FSX 9.14.1/9.15.1
  • REST API
  • Storage Virtual Machine [SVM]
  • Custom created SVM roles.
  • PSTK - Ontap PowerShell Tool Kit

Issue

  • SnapCenter backups fail after upgrading to versions 5.0 or 5.0P1.
  • SMCore logs show the following entries: 

SMCore_JobID.log

2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] --StorageSystemManager::GetStorageSystemIdFromCache
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] --StorageSystemManager::GetStorageSystemId
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] Volumes to be snaped: MSSQL_data,MSSQL_logs
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] Storage system id: svm01-primary
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] Getting a connection from pool
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] Use RBAC pool.
.
.
.
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] INFO: Retry interval config setting not found.
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] --ConfigManager::GetConfigSettingRetryInterval
2024-07-11T13:06:13.5199782+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] Command: New-NcSnapshotMulti. Storage System: 198.19.255.63. Version: NetApp Release 9.14.1P5: Sat May 18 19:42:16 UTC 2024. Connection Mode: REST
2024-07-11T13:06:13.5850650+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] ex.Message : The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: [403]: not authorized for that command
2024-07-11T13:06:13.5850650+00:00 DEBUG SMCore_61 PID=[4700] TID=[40] No retry condition match found or max retry reached. Throwing error, The running command stopped because the preference variable "ErrorActionPreference" or common parameter is set to Stop: [403]: not authorized for that command
.
.
.
2024-07-11T13:06:13.5891080+00:00 ERROR SMCore_61 PID=[4700] TID=[40] Create snapshot 'test1_PRODSQL_07-11-2024_13.06.11.9878_1' failed: Snapshot operation failed. [403]: not authorized for that command.
2024-07-11T13:06:13.5891080+00:00 ERROR SMCore_61 PID=[4700] TID=[40] ErrorCode (-1), ErrorMessage (Create snapshot 'test1_PRODSQL_07-11-2024_13.06.11.9878_1' failed: Snapshot operation failed. [403]: not authorized for that command. )

 

 

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