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A Linux host can't be properly added to SnapCenter

Last Updated:

Applies to

  • NetApp SnapCenter Server 4.X
  • SnapCenter for Linux plugin


When adding a Linux host to SnapCenter, it is not properly added and the Snapmanager Web log shows the following error:

YYYY-MM-DDThh:mm:ss.+00:00 INFO  SnapManagerWeb PID=[11220] TID=[115] Creating new SSH client
YYYY-MM-DDThh:mm:ss.+00:00 INFO  SnapManagerWeb PID=[11220] TID=[115] Setting ssh connection timeout to 600 seconds
YYYY-MM-DDThh:mm:ss.+00:00 INFO  SnapManagerWeb PID=[11220] TID=[115] Connecting to the remote system XX.YY.ZZ.XX using SSH
YYYY-MM-DDThh:mm:ss.+00:00 ERROR SnapManagerWeb PID=[11220] TID=[115] Failed to connect to the host XX.YY.ZZ.XX. Verify connectivity to the host.
Exception: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond XX.YY.ZZ.XX:22
YYYY-MM-DDThh:mm:ss.+00:00 ERROR SnapManagerWeb PID=[11220] TID=[115] StackTrace:    at System.Net.Sockets.Socket.InternalEndConnect(IAsyncResult asyncResult)
   at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)
   at Renci.SshNet.Session.SocketConnect(String host, Int32 port)
   at Renci.SshNet.Session.Connect()
   at Renci.SshNet.BaseClient.Connect()
   at SnapManagerSSH.SmSSH.GetFingerPrint()
YYYY-MM-DDThh:mm:ss.+00:00 DEBUG SnapManagerWeb PID=[11220] TID=[115] GetHostSignature: Exit


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