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Unable to start the Cognos service on the DWH server

  1. Last updated
    Apr 24, 2025
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Category:
oncommand-insight
Specialty:
oci
Last Updated:
4/24/2025, 3:36:07 PM

Applies to

OnCommand Insight
Data Warehouse

Issue

The IBM Cognos  server service  fails to start.
 
Error in Cognosserver.log:
 
CM-SYS-5003 Content Manager is unable to connect to the content store. Verify that the database connection properties in the configuration tool are correct and that when you test the connection, the test is successful. Cause: [jcc][t4][2043][11550][4.31.10] Exception java.net.ConnectException: Error opening socket to server /x.x.x.x on port 50,000 with message: Connection refused: connect.

 

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