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Access to Cognos Reporting portal failing with Error Certificate doesn't match any of the subject alternative names

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Category:
oncommand-insight-data-warehouse
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ds_dii
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Applies to

OnCommand Data Warehouse (DWH) 7.3.14 and 7.3.15

Issue

  • When accessing the Cognos Reporting Portal using any browser you see the following error:

2024-01-20T06:47:16.339-0800 ERROR com.ibm.bi.platform.commons.web.filters.BIFilter [Default Executor-thread-78] NA bi Error calling https://10.151.109.33:9300/p2pd/servlet/ping. Request URI: /bi/v1/indices/
javax.net.ssl.SSLPeerUnverifiedException: Certificate for <IP_Adress> doesn't match any of the subject alternative names: [localhost, unstaas01-dwh02.admin.staas.govdc.netapp.com.au]

  • On checking Cognos certificate "CAMKeystore" for SAN (subject alternative names)

[open windows cmd, cd to \Program Files\SANscreen\java64\bin
run the following command
keytool -v -list -keystore "C:\Program Files\SANscreen\cognos\analytics\configuration\certs\CAMKeystore" -storepass NoPassWordSet]

Looking up SAN in the cert and you have two names by default setup, but no server IP address:

SubjectAlternativeName [
  DNSName: localhost
  DNSName: <Hostname>
]

  • When we ping localhost, it returns 127.0.0.1 and not the server IP address.

 

 

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