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Subscribed EMS events not received by Active IQ Unified Manager in NAT environment

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Applies to

Active IQ Unified Manager 9.x

Issue

  • Subscribed EMS events not received by Active IQ Unified Manager
  • NAT is used for internet access by the clusters, AIQUM does not see the same IP respond every time it talks to the cluster
  • Errors like the following are observed in ocumserver.log
2023-11-09 07:39:20,439 INFO  [oncommand] [SyslogServer: udp] [c.n.dfm.impl.ems.SysLogEventHandler] Received EMS from : [[c-3176425-1261334-n02-RFS:callhome.arw.activity.seen:ALERT]:], {kern} Thu Nov 09 07:39:20 CST 2023 ALERT [c-3176425-1261334-n02-RFS:callhome.arw.activity.seen:ALERT]: Call-home message for vol_1284111 (UUID: 66c32a7d-f65d-11ed-bfa1-d039eaa4cfa2) vs-3176425-ORD1 (UUID: 33406708-f013-11ed-bfa1-d039eaa4cfa2).
2023-11-09 07:39:20,443 ERROR [oncommand] [SyslogServer: udp] [c.n.d.e.i.o.f.ClusterEntityManager] ERROR while retriving cluster id for the BGP LIF

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