Skip to main content
NetApp Knowledge Base

AIQUM acquisition unit receives authentication error even though correct credential is set

  1. Last updated
  2. Save as PDF
Views:
27
Visibility:
Public
Votes:
6
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (AIQUM) 9.12 and later
  • ONTAP 9.6 and later
  • Enabled Mutual Transport Layer Security (mTLS / Mutual TLS) for ONTAP cluster

Issue

  • Even though a cluster credential is correct, acquisition unit is unable to collect data from ONTAP due to authentication error
  • AIQUM DASHBOARD shows Cluster discovery failed. Rediscover the cluster after resolving the issue.
  • Event Cluster Monitoring Failed is triggered
  • au.log shows errors:

ERROR [common-pool-XX] c.o.s.a.d.n.t.z.ZAPIConnection (ZAPIConnection.java:629) - [netappfoundation] <cluster_name> - while executing ZAPIs on datasource: <cluster_name> IP: <cluster_ip> for ZAPI: system-get-version, netapp.manage.NaAuthenticationException: Authorization failed netapp.manage.NaAuthenticationException: Authorization failed
:
ERROR [common-pool-XX] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:246) - cluster1 [Invalid login credentials] - Failed to log in to the cluster: <cluster_name> ([Device name <cluster_name>]: Failed to login to the cluster.)

  • /etc/log/mlog/apache_logs/apache_error.log of ONTAP cluster shows authentication error for user null

[auth_basic:error] [pid <pid>:tid <tid>] [client <AIQUM_IP>:<port>] AH01617: user null: authentication failure for "//servlets/netapp.servlets.admin.XMLrequest_filer": Password Mismatch

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.