Skip to main content
NetApp Knowledge Base

Unified Manager ocie service fails to start after installing or regenerating the web certificate and restarting services

  1. Last updated
  2. Save as PDF
Views:
63
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

Active IQ Unified Manager (AIQUM) 9.13x (OVA and Linux)

Description

After installing or regenerating a new certificate via the web UI in Unified Manager, the services are restarted. The ocie service does not come back up, with an error in the server.log:

2025-02-24 09:30:36,287 ERROR [org.jboss.msc.service.fail] (MSC service thread 1-3) MSC000001: Failed to start service org.wildfly.security.key-store.ServerKeyStore: org.jboss.msc.service.StartException in service org.wildfly.security.key-store.ServerKeyStore: WFLYELY00004: Unable to start the service.
    at org.wildfly.extension.elytron@18.1.2.Final//org.wildfly.extension.elytron.KeyStoreService.start(KeyStoreService.java:200)
    at org.jboss.msc@1.4.13.Final//org.jboss.msc.service.ServiceControllerImpl$StartTask.startService(ServiceControllerImpl.java:1739) [jboss-msc-1.4.13.Final.jar:1.4.13.Final]
    at org.jboss.msc@1.4.13.Final//org.jboss.msc.service.ServiceControllerImpl$StartTask.execute(ServiceControllerImpl.java:1701) [jboss-msc-1.4.13.Final.jar:1.4.13.Final]
    at org.jboss.msc@1.4.13.Final//org.jboss.msc.service.ServiceControllerImpl$ControllerTask.run(ServiceControllerImpl.java:1559) [jboss-msc-1.4.13.Final.jar:1.4.13.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1990) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1486) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at org.jboss.threads@2.4.0.Final//org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1377) [jboss-threads-2.4.0.Final.jar:2.4.0.Final]
    at java.base/java.lang.Thread.run(Thread.java:829) [java.base:]
Caused by: java.io.EOFException
    at java.base/sun.security.util.IOUtils.readExactlyNBytes(IOUtils.java:61) [java.base:]
    at java.base/sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:726) [java.base:]
    at java.base/sun.security.util.KeyStoreDelegator.engineLoad(KeyStoreDelegator.java:222) [java.base:]
    at java.base/java.security.KeyStore.load(KeyStore.java:1479) [java.base:]
    at org.wildfly.security.elytron-base@1.19.1.Final//org.wildfly.security.keystore.AtomicLoadKeyStoreSpi.engineLoad(AtomicLoadKeyStoreSpi.java:53) [wildfly-elytron-keystore-1.19.1.Final.jar:1.19.1.Final]
    at java.base/java.security.KeyStore.load(KeyStore.java:1479) [java.base:]
    at org.wildfly.extension.elytron@18.1.2.Final//org.wildfly.extension.elytron.KeyStoreService.start(KeyStoreService.java:163)
    ... 8 more

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.