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Unable to add cluster with Ontapi service disabled or missing the Ontapi application in Active Unified Manager

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Applies to

  • Active IQ Unified Manager 9.14
  • Ontap 9.14+

Issue

  • Active IQ Unified Manager 9.14 in combination with Ontap 9.14 or newer can utilize REST to monitor a cluster.
  • Despite support for monitoring a cluster via REST it can fail to add a cluster when either is true.
    • The Ontapi service is disabled.
      • Unexpected HTTP response code received for net-interface-get-iter from <hostname or ip>: 404
    • The account used for monitoring doesn't have the Ontapi application assigned to it.
      • Authentication to Storage System <Hostname or IP> as user <account used to add the cluster> failed. Response code:401
  • From server_Acq.log we can see below error:
    • ONTAPI has been proactively suspended on this cluster due to inactivity as this feature is deprecated. Use the "system services web ontapi modify" CLI command to un-suspend ONTAPI. (errno=61253) (errno=0)

 

 

 

 

 

 

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