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Stopping Oncommandsvc on AIQUM Windows fails in a situation where polling is stuck

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active-iq-unified-manager
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Applies to

Active IQ Unified Manager (AIQUM) Windows 9.13 or 9.14

Issue

  • CPU and memory usage are consistently high
  • Stopping Oncommandsvc on AIQUM Windows fails
  • Running sc query Oncommandsvc from the command prompt shows STOP_PENDING:

SERVICE_NAME: Oncommandsvc
        TYPE               : 10  WIN32_OWN_PROCESS
        STATE              : 3 STOP_PENDING
                                (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x2
        WAIT_HINT          : 0xbb8

  • Even before attempting to stop the service, au.log repeatedly shows warnings:

WARN  [Timer-0] c.o.s.a.f.m.s.SchedulerTask (SchedulerTask.java:187) - Data source is already performing a poll of netappfoundation. Therefore this poll is skipped.

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