Skip to main content
NetApp Knowledge Base

Performance archive collection fails in OCUM/AIQUM, because node root volume is not properly mounted on VLDB and WAFL

  1. Last updated
  2. Save as PDF
Views:
1,004
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • ONTAP 9
  • OnCommand Unified Manager 7.2 and later (UM)
  • ActiveIQ Unified Manager 9.6 and later (UM)

Issue

UM fails to download the ccma archive from the cluster SPI. Errors similar to the one below can be found in au.log, located in /<support_bundle_location>/acquisition/au.log, or in /var/log/ocie/au.log

Unable to download the archive file from node: <node_name> to path :/var/log/ocie/recording/archiver/:           IOException, Failed downloading archived file: https://<cluster_mngmt_LIF>:443/spi//etc/log/stats/ccma/kernel/opm/102010_000300_14 58215701217_0296000.ccma.meta          to path:                                     /var/log/ocie/recording/archiver///102010_000300_1458215701217_0296000.ccma.meta                                     (Server returned HTTP response code: 503 for URL: https://<cluster_mngmt_LIF>:443/spi//etc/log/stats/ccma/kernel/opm/102010_000300_145 8215701217_0296000.ccma.meta))     2016-03-17 14:08:36,949 WARN [pool-2-thread-23957] com.onaro.sanscreen.acquisition.datasource.netapp_ocie.archiver.common.ArchiveFileDownloader (JBossLoggerAdapter.java:203) - : Download wait timed out after: 240000 milliseconds. Null

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.