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OCIEAU service not starting on AIQUM due to missing recording directory

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Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.6+
  • Linux/OVA platforms

Issue

  • AIQUM is accessible via web GUI
  • Clusters are showing as Failed
  • Cluster rediscovery fails
  • No performance data is shown from the clusters
  • No events or alerts are received
  • ocieau service is down when checked with systemctl status ocieau
  • au.log:
    ERROR [main] c.o.s.a.f.Main (Main.java:71) - Main - failed to start services: Failed to start acquisition - Failed to resolve acquisition log directory. /var/log/ocie/recording does not exist com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to resolve acquisition log directory. /var/log/ocie/recording does not exist
        at com.onaro.sanscreen.acquisition.framework.mgmt.LogsManager.doStart(LogsManager.java:105) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start(FrameworkService.java:75) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart(ServiceManager.java:217) ~[au-framework.jar:9.13.0-2023.09.J299]
        ... 4 more
    Wrapped by: com.onaro.sanscreen.acquisition.framework.FrameworkException: Failed to start acquisition - Failed to resolve acquisition log directory. /var/log/ocie/recording does not exist
        at com.onaro.sanscreen.acquisition.framework.mgmt.ServiceManager.doStart(ServiceManager.java:230) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.mgmt.FrameworkService.start(FrameworkService.java:75) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.Main.run(Main.java:66) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.Main.startUp(Main.java:163) ~[au-framework.jar:9.13.0-2023.09.J299]
        at com.onaro.sanscreen.acquisition.framework.Main.main(Main.java:127) ~[au-framework.jar:9.13.0-2023.09.J299]

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