Skip to main content
NetApp Knowledge Base

Installation of ActiveIQ Unified Manager on Windows fails due to user permission issues

Last Updated:

Applies to

  • ActiveIQ Unified Manager 9.6+ (Windows)
  • OnCommand Unified Manager 9.x (Windows)
  • OnCommand Unified Manager 7.x (Windows)


Installation of ActiveIQ Unified Manager on Windows fails with errors similar to:

GUI install message:

Database creation command failed for UM. Installer will exit now. Refer logs for more details
Installation detected that some/all third party packages are not installed or doesn't meet required versions. Please refer  to the log for more details.
In the \ProgramData\NetApp\OnCommandAppData\ocum\log\dbsetup.log
2015-12-14 16:46:17,068 INFO [main] [c.n.d.p.s.DatabaseSetupManager] Setting up ocum privileges for jboss
2015-12-14 16:46:17,068 ERROR [main] [c.n.dfm.migrations.DbMain] Unexpected error: Could not get JDBC Connection; ne
sted exception is org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Could not co
nnect: Access denied for user 'root'@'localhost' (using password: YES))


Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.