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Fresh install or upgrade to UM 9.14+ on Windows fails waiting for UM services to start with "Keystore was tampered with" error

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Applies to

Active IQ Unified Manager (AIQUM) 9.14+ for Windows

Issue

  • When performing a fresh installation or upgrading to Active IQ Unified Manager 9.14+ for Windows, the installation or upgrade fails at the "waiting for UM services to start" step.
  • Review of the jep.log will show an error message at this step:
    2025-09-08 15:53:09,275 INFO  [main] [com.netapp.jeps.keystoresetup.Main] Generating a strong random password for Server Keystore
    2025-09-08 15:53:09,275 INFO  [main] [com.netapp.jeps.keystoresetup.Main] Previous Server Keystore file exists: C:\Program Files\NetApp\essentials\jboss\server\onaro\cert\server.keystore
    2025-09-08 15:53:09,275 ERROR [main] [com.netapp.jeps.keystoresetup.Main] Error loading Previous Server Keystore: C:\Program Files\NetApp\essentials\jboss\server\onaro\cert\server.keystore
    java.io.IOException: Keystore was tampered with, or password was incorrect

 

 

 

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