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Cluster Discovery Failing with Authorization Failed

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Category:
active-iq-unified-manager
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om
Last Updated:

Applies to

ActiveIQ Unified Manager (AIQUM) 9.12+

Issue

  • Cluster acquisition is failing
  • In the Cluster Setup page in AIQUM, Operation Status shows as Health Poll Failed
  • au.log:
ERROR [common-pool-0] c.o.s.a.f.d.BaseDataSource (DataSourceErrorException.java:244) - <cluster> [Error connecting] - Communication problem with the cluster: <cluster> ([Device name <AIQUM>]: Communication problem with the cluster: <cluster>, command: system-get-version, error: 'Unexpected HTTP response: 403 Forbidden' on try 5 out of 5) netapp.manage.NaProtocolException: Unexpected HTTP response: 403 Forbidden
at netapp.manage.NaServer.invokeHTTP(Unknown Source) ~[manageontap.jar:?]
at netapp.manage.NaServer.invokeElemForXML(Unknown Source) ~[manageontap.jar:?]
at com.onaro.sanscreen.acquisition.datasource.netapp_ocie.transport.zapi.ZAPIConnection.invokeElem(ZAPIConnection.java:488) ~[au-datasource-netappfoundation.jar:9.18.0-2026.01.J68]
... 18 more
Wrapped by: com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: Communication problem with the cluster: <cluster>
  • ocumserver.log:
    Fetching of details from Ontap failed with error code: 401
    ..
    ..
    Authorization failed

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