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Active IQ Unified Manager unable to communicate with the authentication server due to not configured properly

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Applies to

  • Active IQ Unified Manager (AIQUM)
  • Active Directory (AD) Remote Authentication

Issue

  • Errors when authenticating with Active IQ Unified Manager:

Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. (LDAP error code : 49/52e)

  • ocumserver.log:

2020-11-05 13:55:27,053 ERROR [admin] [default task-433] [service.setup.ldap.LdapService|testLdapUser] [c.n.dfm.impl.rbac.LdapUserCheck] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. %sorg.springframework.ldap.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]; nested exception is javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C090446, comment: AcceptSecurityContext error, data 52e, v2580 ]

  • ocum-error.log:

2020-11-05 13:55:27,053 ERROR [admin] [default task-433] [service.setup.ldap.LdapService|testLdapUser] [c.n.dfm.impl.rbac.LdapUserCheck] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. %s2020-11-05 13:55:27,067 ERROR [admin] [default task-431] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.d.w.c.s.l.LdapServersPagePresenter] Unable to communicate with the authentication server because the authentication server is not configured properly. Verify your authentication server configuration. (LDAP error code : 49/52e)

 

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