Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager is failing CommVault AuxCopy jobs due to duplicate volume names

Views:
363
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Applies to

  • Active IQ Unified Manager (UM) 9.x vApp/OVA
  • Commvault 11

Issue

  • During a conformance job within CommVault, an AuxCopy will fail with the following error in the Auxcopy.log file:

10560 32f4  07/27 06:20:15 14157320 ManageONTAPDFMCMode::DFMGetJobStatusForJobId Status for job[1877651232a29721:-51d12425:1738f5823c4:6fb5] is [6]:[Data ONTAP reported error code (17159), message: 'Duplicate volume name CC_volumename_Copy_1253_cluster_AGS_TEST_NR_Backup.' (request: '<volume-create><containing-aggr-name>aggregate_1</containing-aggr-name><size>171578965524 b</size><space-reserve>none</space-reserve><volume>CC_volumename_Copy_1253_cluster_AGS_TEST_NR_Backup</volume><volume-type>dp</volume-type></volume-create>').]

  • The following errors are also seen within the UM server.log file:

2020-08-05 23:41:58,610 ERROR [org.jboss.as.ejb3.invocation] (DefaultQuartzScheduler_Worker-8) WFLYEJB0034: EJB Invocation failed on component UpdateTaskExecuteSessionEJB for method public abstract java.lang.Object com.netapp.oci.server.UpdateTaskExecutor.execute(com.netapp.oci.server.UpdateTask) throws com.netapp.oci.server.UpdateTaskException,com.netapp.oci.server.DeadlockTaskException: javax.ejb.EJBException: WFLYEJB0442: Unexpected Error
Caused by: java.lang.OutOfMemoryError: Java heap space
2020-08-06 00:56:35,031 ERROR [org.jboss.threads.errors] (default task-1111) Thread Thread[default task-1111,5,main] threw an uncaught exception: java.lang.OutOfMemoryError: Java heap space

2020-08-06 00:56:35,031 ERROR [org.jboss.threads.errors] (default task-1102) Thread Thread[default task-1102,5,main] threw an uncaught exception: java.lang.OutOfMemoryError: Java heap space

2020-08-06 00:56:35,030 ERROR [io.undertow.request] (default task-1091) UT005023: Exception handling request to /apis/XMLrequest: java.lang.OutOfMemoryError: Java heap space

2020-08-06 00:59:08,696 ERROR [stderr] (Thread-226) Exception in thread "Thread-226" Exception in thread "Thread-1126 (ActiveMQ-server-org.apache.activemq.artemis.core.server.impl.ActiveMQServerImpl$6@392ba466)" java.lang.OutOfMemoryError: Java heap space

Note: The UM server.log file can be obtained by using the How to Collect Logs article to generate a Support Bundle and located in the jboss directory

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.