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Active IQ Unified Manager erroneously displays "Authentication failed. Please verify Username and Password" for a Local User login in the webUI

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Applies to

Active IQ Unified Manager 9.7

Issue

  • Active IQ Unified Manager erroneously displays "Authentication failed. Please verify Username and Password" when logging into the web interface a local user, but allows login to maintenance console in the case of the maintenance user.
  • Changing the local user's password in the webUI does not resolve the issue
  • Changing the maintenance user's password from the maintenance console does not resolve the issue

 

 

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