Skip to main content
NetApp Knowledge Base

Active IQ Unified Manager does not generate an event for a status change on a Cluster object

  1. Last updated
  2. Save as PDF
Views:
580
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:

Applies to

  • Unified Manager (UM) 6.x - 9.5
  • Active IQ Unified Manager (UM) 9.5 - 9.6

Issue

  • An alert on a Cluster object (lun, volume, disk, aggregate, node, etc) is missed and within the UM web interface on the Events page, no evidence of an event for that object is found
  • In the ocumserver.log file, the following reconciliation errors are found

2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at Sat Jul 11 14:04:30 CDT 2020 ongoing for ds=2(cluster.org.net), adding to the droppedJmsDataSources list
2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Ignoring PACKAGE_CHANGED at updateTime Sat Aug 01 16:04:55 CDT 2020, previous foundation poll at pollStartTime Sat Jul 11 14:04:30 CDT 2020 still being processed for ds=2(cluster.org.net), adding to the droppedJmsDataSources list
2020-08-01 16:05:30,640 ERROR [oncommand] [reconcile-0] [c.n.dfm.collector.OcieJmsListener] Previous foundation poll at pollStartTime Sat Jul 11 14:04:30 CDT 2020 ongoing for ds=2(cluster.org.net), adding to the droppedJmsDataSources list

Note: the ocumserver.log file can be found in the UM Support Bundle server directory or the following directories on the UM host: 

  • RHEL/OVA: /var/log/ocum/
  • Windows: installationDrive:\ProgramData\NetApp\OnCommandAppData\ocum\log

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.