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AUXCopy failed in MetroCluster volumes after adding DR partner nodes in Commvault

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active-iq-unified-manager
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Applies to

  • ActiveIQ Unified Manager(AIQUM) 9.6+
  • Commvault (CV)
  • ONTAP 9.x
  • Aux Copy

Issue

  • AUX copy jobs are failing in CommVault after a planned switch over and switch back in MetroCluster with errors:
Failed to get subscription list from OnCommand server:[AIQUM_Server].Error returned:[13001][Internal error]
ManageONTAPDFMCMode::DFMDataSetCreateUsingStorageService Failed to create subscription context[subscription_details].
  • ocum.storageservicenodemember shows cluster as the partner cluster name and SVM name as the -mc SVMs
  • netapp_model.cluster shows the volume is with clusterID 1:
mysql> select objid,name,clusterid,from_unixtime(createtime/1000),objstate,resourcekey,vserverID from netapp_model.volume where name like '%Test_vol%;
+-------+---------+-----------+--------------------------------+----------+--------------------------------------------------------------------------------------------+-----------+
| objid | name    | clusterid | from_unixtime(createtime/1000) | objstate | resourcekey                                                                                | vserverID |
+-------+---------+-----------+--------------------------------+----------+--------------------------------------------------------------------------------------------+-----------+
| 62256 | Test_Vol |         1 | 2021-04-01 08:59:53.7460       | LIVE     | 59413ba5-c947-11e6-96c1-90e2bac31bcc:type=volume,uuid=c51918e0-b3b4-4b01-a391-45f7af0cdd59 |     37520 |
+-------+---------+-----------+--------------------------------+----------+--------------------------------------------------------------------------------------------+-----------+
1 row in set (0.00 sec)
 
  • Cluster ID 1 is MCC_SideA as per netapp_model.cluster:
mysql> select objid, name from netapp_model.cluster;
+---------+----------+
| objid   | name     |
+---------+----------+
|       1 | MCC_SideA|
|      44| MCC_SideB|
+---------+----------+
2 rows in set (0.00 sec)
 
  • ocum.storageservicenodemember shows cluster as MCC_SideB  and SVM name as  SVM-mc
mysql> select id,volume_id,initialClusterName,initialVserverName,initialVolumeName,initialVolumeFullName,initialVolumeId,initialVolumeResourceKey from ocum.storageservicenodemember where initialVolumeName like '%Test_Vol%' and initialVolumeId=62256;
+------+-----------+--------------------+--------------------+-------------------+-----------------------------+-----------------+--------------------------------------------------------------------------------------------+
| id   | volume_id | initialClusterName | initialVserverName | initialVolumeName | initialVolumeFullName       | initialVolumeId | initialVolumeResourceKey                                                                   |
+------+-----------+--------------------+--------------------+-------------------+-----------------------------+-----------------+--------------------------------------------------------------------------------------------+
| 1233 |     62256 | MCC_SideB           | SVM-mc | Test_Vol           | SVM-mc:/Test_Vol    |           62256 | 583331d1-c947-11e6-a117-90e2bac32060:type=volume,uuid=c51918e0-b3b4-4b01-a391-45f7af0cdd59 |
+------+-----------+--------------------+--------------------+-------------------+-----------------------------+-----------------+--------------------------------------------------------------------------------------------+
1 rows in set (0.00 sec)

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