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AIQUM upgrade in windows fail with wizard was interrupted error

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active-iq-unified-manager
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OM
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Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.13+
  • Upgrade
  • Windows OS

Issue

  • AIQUm upgrade from 9.13 to 9.16 fails
  • Error on installer: The wizard was interrupted before ActiveIQ Unified Manager could be completely installed.
  • Antivirus is disabled
  • Windows event viewer triggered error as: Failed to end a windows installer transaction. Error 5 occurred while ending the transaction. Event ID 1043

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