Skip to main content
NetApp Knowledge Base

ActiveIQ Unified Manager script failing with "Request cannot be processed due to internal server error"

Last Updated:

Applies to

ActiveIQ Unified Manager (AIQUM) 9.7


When an alert gets triggered, an attached script that should run automatically and execute a command similar to the one below:
um run cmd -t 600 <cluster> "vol modify -vserver <vserver_name> -volume <volume_name> -files 31876689"

However, the following error is returned when testing the command manually on the CLI:
ERROR : Request cannot be processed due to internal server error.


The ocumserver.log log shows:
2023-02-24 11:47:20,974 INFO  [umadmin] [default task-16154] [c.n.d.a.c.rbac.AccessControlAdvisor] Checking user umadmin has required privileges [System.Administer, Storage.Administer] for method invocation execution(public,int,

2023-02-24 11:47:21,239 ERROR [umadmin] [default task-16154] [c.n.o.r.m.e.GlobalExceptionHandler] Could not initialize class com.netapp.common.xml.JaxpContext
java.lang.NoClassDefFoundError: Could not initialize class com.netapp.common.xml.JaxpContext

The server.log shows:
2023-02-10 14:12:11,142 ERROR [stderr] (pool-31-thread-4) Exception in thread "pool-31-thread-4" java.lang.ExceptionInInitializerError
2023-02-10 14:12:11,144 ERROR [stderr] (pool-31-thread-4) Caused by: java.lang.IllegalStateException: Unable to determine StAX implementation: class com.ctc.wstx.stax.WstxInputFactory
2023-02-10 14:13:13,402 ERROR [stderr] (cluster-ems-configure-3) Exception in thread "cluster-ems-configure-3" java.lang.NoClassDefFoundError: Could not initialize class com.netapp.common.xml.JaxpContext

For log locations, review the KB below:
What are the notable log files and their respective locations for Active IQ Unified Manager?

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.