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AIQUM cluster details page show false Protection Job failed status

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Applies to

  • ActiveIQ Unified Manager (AIQUM) 9.x
  • All OS Platforms

Issue

  • AIQUM cluster details page show critical health status

Cluster_critical_Status.jpg

  • Upon checking it is found that Cluster page falsely complains about Protection Job failed with an older date and time

Cluster_critical_Status_details.jpg

  • HAR files show a RPC call reporting error:

//OK[24,0,"Rxsq",2,0,23,0,"CB",2,22,21,19,20,19,2,18,-5,6,1,17,-4,16,10,15,14,"GQxj5Y",2,

"Zh1rYRG",13,0,12,0,4,11,10,9,"Szc_x",2,8,4,7,0,0,0,0,0,0,0,0,6,0,0,0,0,2,5,4,4,0,0,3,0,"Szc_x",2,0,0,0,0,0,0,0,0,1,["com.netapp.dfm.webui.shared.dto.event.EventDto/3005050064","

java.lang.Long/4227064769","Protection Job Failed. Reason: (No credential by given name or IP address was found.).",

"com.netapp.dfm.webui.shared.dto.event.EventImpactArea/947699694",

"com.netapp.dfm.webui.shared.dto.event.EventImpactLevel/3110925647","Protection Job Failed","

com.netapp.dfm.webui.shared.dto.event.EventSeverity/2994442199","

com.netapp.dfm.webui.shared.dto.DomainObjectReferenceDto/1201155808","inventory.ontap.fas.Cluster","ABCDE29",

"com.netapp.dfm.api.ResourceType/968533007","com.netapp.dfm.webui.shared.dto.event.EventState/1111167220",

"java.util.Date/3385151746",

"com.netapp.dfm.webui.shared.dto.event.EventTypeValueDto/2719575844",

"com.netapp.dfm.entity.platform.event.EventGroup/1216048491","Active IQ Unified Manager","job-failed","java.util.HashSet/3273092938",

"java.lang.String/2004016611","volume","storage_service","protection-job-failed","platform.event.BuiltInEventTypeValue","platform.event.Event"],0,7]

  • Confirmed there is no lag/snapmirror failure from ONTAP side

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