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AIQUM 9.11P1 windows upgrade fails due to checksum error

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active-iq-unified-manager
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Applies to

  • Active IQ Unified Manager 9.11x (AIQUM) upgrading to 9.12+
  • Windows

Issue

  • AIQUM upgrade from 9.11x to 9.12x or 9.13x fails with this error message:
    The wizard was interrupted before ActiveIQ Unified Manager could be completely installed.
  • Log to review is netapp_um_install.log and it is located at C:\Users\<Account used for install>\AppData\Local\Temp\
    • error message:

TIME: XX:XX:XX INFO Custom Install Log:
output of checkSumFile.log in <Install dir>\NetApp\OnCommandAppData\ocum\log is =False. Aborting Installation as file is tampered. Please refer checksumOperations.log for more details.
InstallShield XX:XX:XX: Setup aborted

  • checksumOperations.log shows this error message:

MD5 is not matching for ..\..\essentials\bin\replay\lib\log4j-core.jar file
XX/XX/XXXX XX:XX:XX PM : [] : code = 5
XX/XX/XXXX XX:XX:XX PM : [] : Verfication of checksum failed.

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