Skip to main content
NetApp Knowledge Base

AIQUM 9.11P1 windows upgrade fails due to checksum error

  1. Last updated
    Feb 10, 2025
  2. Save as PDF
Views:
511
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:
2/10/2025, 11:34:13 AM

Applies to

  • Active IQ Unified Manager 9.11x (AIQUM) upgrading to 9.12+
  • Windows

Issue

  • AIQUM upgrade from 9.11x to 9.12x or 9.13x fails with this error message:
    The wizard was interrupted before ActiveIQ Unified Manager could be completely installed.
  • Log to review is netapp_um_install.log and it is located at C:\Users\<Account used for install>\AppData\Local\Temp\
    • error message:

TIME: XX:XX:XX INFO Custom Install Log:
output of checkSumFile.log in <Install dir>\NetApp\OnCommandAppData\ocum\log is =False. Aborting Installation as file is tampered. Please refer checksumOperations.log for more details.
InstallShield XX:XX:XX: Setup aborted

  • checksumOperations.log shows this error message:

MD5 is not matching for ..\..\essentials\bin\replay\lib\log4j-core.jar file
XX/XX/XXXX XX:XX:XX PM : [] : code = 5
XX/XX/XXXX XX:XX:XX PM : [] : Verfication of checksum failed.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.