Skip to main content
NetApp Knowledge Base

CAIQUM-8041: AIQUM 9.16P2 mega-app.ear deployment fails in upgrade/fresh install with 'mysql_native_password' not supported error

Views:
1
Visibility:
Public
Votes:
0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:

Issue

  • AIQUM GUI fails to load after upgrade or fresh install of AIQUM 9.16P2 on a Windows 2022 Standard server
  • Browser shows error 404
  • "mega-app.ear" deployment fails
  • server.log:

Caused by: java.sql.SQLNonTransientConnectionException: Could not connect to address=(host=localhost)(port=3306)(type=master) : Client does not support authentication protocol requested by server. plugin type was = 'mysql_native_password'

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.