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CAIQUM-6297: Unable to generate support bundle on AIQUM 9.12 and above with TrustmanagerUtil error when StartTLS is enabled in SMTP settings

  1. Last updated
    Apr 2, 2025
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101
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Public
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0
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:
4/2/2025, 10:24:59 AM

Issue

  • Unable to generate support bundle on AIQUM 9.12 and above from maintenance console when StartTLS is enabled in SMTP settings

  • Error in maintenance console:
    Error generating AutoSupport message:
    com.netapp.dfm.common.lite.security.TrustManagerUtil.

  • autosupport.log:
    DEBUG [main] [c.n.d.a.AutoSupportMain] Unexpected error
    org.springframework.beans.factory.BeanCreationException: Error
    creating bean with name 'mailSender' defined in class path resource
    [com/netapp/dfm/core/mail/MailConfiguration.class]: Bean instantiation
    via factory method failed; nested exception is
    org.springframework.beans.BeanInstantiationException: Failed to
    instantiate [org.springframework.mail.javamail.JavaMailSender]: Factory
    method 'mailSender' threw exception; nested exception is
    java.lang.NoClassDefFoundError:
    com/netapp/dfm/common/lite/security/TrustManagerUtil

 

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