Skip to main content
NetApp Knowledge Base

CAIQUM-4712: Cluster operation state shows "failed" in AIQUM with PKIX path building failed

  1. Last updated
    Apr 16, 2025
  2. Save as PDF
Views:
345
Visibility:
Public
Votes:
3
Category:
active-iq-unified-manager
Specialty:
OM
Last Updated:
4/16/2025, 11:00:23 AM

Issue

  • Cluster operation state shows failed in AIQUM
  • Rediscovering the cluster fails
  • Restore operations via AIQUM fails for the cluster
  • If a cluster is not successfully configured due to this problem, nothing is shown in the Dashboard
  • Events are not generated/Alerts not triggered due to failed acquisition
  • Intermittent cluster monitoring events are generated
  • Errors seen in the ocumserver.log:
    • Caused by: javax.net.ssl.SSLHandshakeException:PKIX path building failed:
      sun.security.provider.certpath.SunCertPathBuilderException:unable to find valid certification path to requested target
    • 2023-10-13 15:14:42,498 ERROR [oncommand] [reconciliation-2] [IP_or_HostName(incremental@15:14:39.135)] [c.n.dfm.collector.OcieJmsListener]Inventory change listener error
      java.lang.RuntimeException: com.ctc.wstx.exc.WstxUnexpectedCharException: *Unexpected character '>' (code 62) expected '='*
    • 2023-10-16 00:03:01,881 ERROR [oncommand] [reconciliation-3] [IP_or_HostName(incremental@00:02:57.421)] [c.n.dfm.collector.OcieJmsListener]Inventory change listener error
      java.lang.RuntimeException: com.ctc.wstx.exc.WstxUnexpectedCharException: *Unexpected character '&' (code 38) (expected a name start character)*
    • 2024-07-24 11:54:07,680 ERROR [oncommand] [reconciliation-3] [IP_or_HostName(incremental@11:54:00.218)] [c.n.dfm.collector.OcieJmsListener]Inventory change listener error
      java.lang.RuntimeException: com.ctc.wstx.exc.WstxParsingException:Duplicate attribute 'id'.
  • Additional messages seen in the au.log:
    • 2024-04-08 10:33:04,771 INFO  [foundation-poll-0] c.o.s.a.d.n.t.z.ZAPIConnection (ZAPIConnection.java:766) - Inside after checking mutual tls

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.