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CAIQUM-4376: AIQUM for Commvault Backup fails. error 'Failed to get backup location'

  1. Last updated
    Apr 24, 2025
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171
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Votes:
4
Category:
active-iq-unified-manager
Specialty:
om
Last Updated:
4/24/2025, 12:55:34 PM

Issue

  • Active IQ Unified Manager (AIQUM) API call [snapshot-get-location] does not return the desired output to Commvault software, making it unable to discover the snapshots transferred to the destination volume
  • auxcopy jobs in Commvault: [Error occurred while retrieving secondary backup locations for newly created snapshots for Dataset id] / [Failed to get backup location]
  • With the failure of API, no details about the transferred snapshots are returned to Commvault due to which the backup operation fails

 

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