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CAIQUM-3717: UM sends ASUP via SMTP from incorrect mail address

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Category:
active-iq-unified-manager
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OM
Last Updated:

Issue

  • Unable to change the sender address of AutoSupport emails in Active IQ Unified Manager (AIQUM).
  • AutoSupport emails sent via SMTP always come from ActiveIQUnifiedmanager@localhost or ActiveIQUnifiedmanager@UnifiedManager.
  • A different mail address is configured in Settings -> Notifications -> From Address, but it does not take effect.
  • AutoSupport is configured as AutoSupport -> On-Demand AutoSupport -> Send to Email Recipient.
  • The SMTP server sees the mails from ActiveIQUnifiedmanager@localhost instead of the configured mail address.
  • SMTP server log:

MX check failed - Domain UnifiedManager; addr=<ActiveIQUnifiedManager@UnifiedManager>, mailer=internet, relay=<relay server>
...
ruleset=check_mail, arg1=<ActiveIQUnifiedManager@UnifiedManager>, relay=<relay server with IP>, reject=501 5.1.8 Sorry, failed to verify address <ActiveIQUnifiedManager@UnifiedManager> or check MX record for UnifiedManager

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