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CAIQUM-3717: UM sends ASUP via SMTP from incorrect mail address

  1. Last updated
    Apr 2, 2025
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Category:
active-iq-unified-manager
Specialty:
om
Last Updated:
4/2/2025, 10:21:45 AM

Issue

-Issue with changing sender name in AIQUM

  • The customer configures different mail address in: Notification -> From address
  • Autosupport is configured as Autosupport -> On-Demand AutoSupport -> Send to Email Recipient
  • SMTP server sees the mails from mail address ActiveIQUnifiedmanager@localhost instead of the customer configured mail address
  • SMTP server log:

MX check failed - Domain UnifiedManager; addr=<ActiveIQUnifiedManager@UnifiedManager>, mailer=internet, relay=<relay server>
...
ruleset=check_mail, arg1=<ActiveIQUnifiedManager@UnifiedManager>, relay=<relay server with IP>, reject=501 5.1.8 Sorry, failed to verify address <ActiveIQUnifiedManager@UnifiedManager> or check MX record for UnifiedManager

 

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