Skip to main content
NetApp Knowledge Base

Search

  • Filter results by:
    • View attachments
    Searching in
    About 7 results
    • StorageGRID GMI reports Santricity OS upgrade complete without actually doing any upgrade
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_GMI_reports_Santricity_OS_upgrade_complete_without_actually_doing_any_upgrade
      Applies to StorageGRID 11.4.0 StorageGRID 11.4.0.1 Issue During StorageGRID EOS upgrade or applying hotfix EOS upgrade or hotfix reports complete Actual software revisions are not applied/updated
    • "Permission Denied @ rb_sysopen" preventing node approval during Hotfix
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Permission_Denied_rb_sysopen_preventing_node_approval_during_Hotfix
      Applies to NetApp StoragGRID Issue 500: Internal Server Error appears when attempting to approve a node with error message: Permission Denied @ rb_sysopen - var/local/tmp/update-queue/ce12b87d-a8dd-43...Applies to NetApp StoragGRID Issue 500: Internal Server Error appears when attempting to approve a node with error message: Permission Denied @ rb_sysopen - var/local/tmp/update-queue/ce12b87d-a8dd-4385-b5bf-0a329e5a0769
    • SC cloning issue after installed hot fixes on the SQL server
      https://kb.netapp.com/data-mgmt/SnapCenter/SC_KBs/SC_cloning_issue_after_installed_hot_fixes_on_the_SQL_server
      Applies to SnapCenter Server (SC) SnapCenter Plug-in for SQL (SCSQL) Microsoft SQL Server (FCI) Issue SC cloning operation failing at mounting step Error: Task (Application Clone) status as Failed
    • StorageGRID upgrade fails to start upgrade service after successfully upgrading the admin node to 11.9
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_upgrade_fails_to_start_upgrade_service_after_successfully_upgrading_the_admin_node_to_11.9
      The Grid Manager upgrade package report the following error: One or more nodes failed to start the upgrade service. [2025-06-09T16:50:32.519862 #22806] ERROR -- gdu-server: Unable to connect to <Node>...The Grid Manager upgrade package report the following error: One or more nodes failed to start the upgrade service. [2025-06-09T16:50:32.519862 #22806] ERROR -- gdu-server: Unable to connect to <Node> on port 22: the given identity is known, but the private key could not be loaded: OpenSSL::PKey::PKeyError (Could not parse PKey: initialization error) (Bycast::Commands::Sh::Remote::Error)
    • StorageGRID hotfix upgrade stuck and unable to communicate with node due to unresponsive services: ssm
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_hotfix_upgrade_stuck_and_unable_to_communicate_with_node_due_to_unresponsive_services__ssm
      ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "software_update.error", options: {:type=>"StorageGRID hotfix", :reason=>"Failed to apply the update to one or mor...ERROR -- gdu-server: #<Bycast::Tasks::GduServer::SoftwareUpdate::LocalizedError: key: "software_update.error", options: {:type=>"StorageGRID hotfix", :reason=>"Failed to apply the update to one or more nodes"} > WARN -- gdu-server: [{"action":"Software Update","message":"","key":"software_update.error","options":{"type":"StorageGRID hotfix","reason":"Failed to apply the update to one or more nodes","developer_message":"Failure occurred during Software Update"},"status":1}]
    • StorageGRID Unable to access Primary admin node due to stuck hotfix
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_Unable_to_access_Primary_admin_node_due_to_stuck_hotfix
      Applies to Netapp StorageGRID Issue Unable to access the Grid Manager via the Primary admin node during an upgrade/hotfix.
    • Unable to connect to Admin node on Port 22 during hotfix upgrade
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Unable_to_connect_to_Admin_node_on_Port_22_during_hotfix_upgrade
      Applies to StorageGRID systems Issue When trying to deploy a hotfix the following error msg appears Connection failed port 22