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StorageGRID upgrade fails to start upgrade service after successfully upgrading the admin node to 11.9

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Applies to

  • NetApp StorageGRID
  • Software upgrade from 11.8.0.x to 11.9.0.x
  • Federal Information Processing Standard (FIPS) 
  • StorageGRID environment deployed on 11.3 or earlier release

Issue

  • StorageGRID upgrade to 11.9.0.x release fails after successfully upgrading the primary admin node. The Grid Manager upgrade package report the following error: One or more nodes failed to start the upgrade service.
  • The gdu-server.log file located in the primary admin (/var/local/log) report the following error messages:

[2025-06-09T16:50:31.351487 #22806]  INFO -- gdu-server: Checking connectivity of <Node>
[2025-06-09T16:50:32.519677 #22806] ERROR -- gdu-server: the given identity is known, but the private key could not be loaded: OpenSSL::PKey::PKeyError (Could not parse PKey: initialization error) (Net::SSH::Authentication::KeyManagerError)
[2025-06-09T16:50:32.519772 #22806] ERROR -- gdu-server:     /usr/share/rubygems-integration/all/gems/net-ssh-7.2.1/lib/net/ssh/authentication/key_manager.rb:179:in `rescue in sign'
[2025-06-09T16:50:32.519790 #22806] ERROR -- gdu-server:     /usr/share/rubygems-integration/all/gems/net-ssh-7.2.1/lib/net/ssh/authentication/key_manager.rb:176:in `sign'
[2025-06-09T16:50:32.519804 #22806] ERROR -- gdu-server:     /usr/share/rubygems-integration/all/gems/net-ssh-7.2.1/lib/net/ssh/authentication/methods/publickey.rb:60:in `authenticate_with_alg'
[2025-06-09T16:50:32.519862 #22806] ERROR -- gdu-server: Unable to connect to <Node> on port 22: the given identity is known, but the private key could not be loaded: OpenSSL::PKey::PKeyError (Could not parse PKey: initialization error) (Bycast::Commands::Sh::Remote::Error)

  • Re-adding the SSH private key into the SSH authentication agent using ssh-add fails with the following error: 

# ssh-add
Enter passphrase for /root/.ssh/id_rsa:
Bad passphrase, try again for /root/.ssh/id_rsa:

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