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    • Troubleshooting port connectivity issues on E-Series arrays
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/Troubleshooting_port_connectivity_issues_on_E-Series_arrays
      Applies to E-Series Storage Arrays E-Series Controller Firmware 6.xx E-Series Controller Firmware 7.xx E-Series Controller Firmware 8.xx SAN Protocols - iSCSI, FC (Fibre Channel), Infiniband, SAS Stor...Applies to E-Series Storage Arrays E-Series Controller Firmware 6.xx E-Series Controller Firmware 7.xx E-Series Controller Firmware 8.xx SAN Protocols - iSCSI, FC (Fibre Channel), Infiniband, SAS StorageGRID Appliance Issue The is article is intended to assist with port connectivity issues on E-Series Arrays. If there are any questions about the content, contact NetApp Support for assistance. Port connectivity issues can have one of the following symptoms: Performance or delays in data retrieval
    • Auto code synchronization failed OE: Operational Error L5: ACS failure
      https://kb.netapp.com/on-prem/E-Series/SANtricity-OS-KBs/Auto_code_synchronization_failed_OE__Operational_Error_L5__ACS_failure
      Applies to StorageGRID appliances SG5600 and SG5700 NetApp E-Series Simplex (Single controller) Configurations Issue Controller 7-segment LED showing OE L5
    • StorageGRID Appliance node fails upgrade due to "One or more nodes failed to start the upgrade service:"
      https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_Appliance_node_fails_upgrade_due_to_One_or_more_nodes_failed_to_start_the_upgrade_service
      Applies to All StorageGRID appliance platforms All StorageGRID software releases Issue StorageGRID node is failing upgrade with following error message in the NMS GUI: "One or more nodes failed to sta...Applies to All StorageGRID appliance platforms All StorageGRID software releases Issue StorageGRID node is failing upgrade with following error message in the NMS GUI: "One or more nodes failed to start the upgrade service: <node_name(s)>"
    • E-Series Controller 7-Segment display shows "AD"
      https://kb.netapp.com/on-prem/E-Series/Hardware-KBs/E_Series_Controller_7_Segment_display_shows_AD
      Applies to NetApp E-Series E2800 Issue After reseating the E-Series controller, it does not come back online and shows AD as 7-Segment code
    • How to upgrade the StorageGRID Webscale Appliance Installer firmware version 2.0.0 to 2.0.1 for SG57XX NVRAM and SFP Incorrect Settings
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/How_to_upgrade_the_SGRID_Webscale_Appliance_Installer_firmware_ver_2.0.0_to_2.0.1_for_SG57XX_NVRAM_and_SFP_Incorrect_Settings
      Applies to StorageGRID Appliance StorageGRID Webscale This article describes the steps to upgrade from 2.0.0 for the SG5712 and SG5760 (also known as E5700SG) to StorageGRID Webscale Appliance Install...Applies to StorageGRID Appliance StorageGRID Webscale This article describes the steps to upgrade from 2.0.0 for the SG5712 and SG5760 (also known as E5700SG) to StorageGRID Webscale Appliance Installer 2.0.1. SU298: StorageGRID Webscale SG57XX Software Installer 2.0.0 Incorrect Deployment Settings It is recommended to review the README file for the StorageGRID appliance installer package under the StorageGRID software download page.
    • StorageGRID Appliance (SG5XXX) has "HE" status on the 7-segment display code
      https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/StorageGRID_Appliance_SG5XXX_has_HE_status_on_the_7_segment_display_code
      Applies to NetApp StorageGRID Appliances Issue StorageGRID Appliance controller (SG5XXX) has "HE" status on the 7-segment display code during new installation.
    • Unable to save new host port initiators on GRID Appliances
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Unable_to_save_new_host_port_initiators_on_GRID_Appliances
      Applies to StorageGRID Appliance Issue One or more host ports is missing. When attempting to add them back in SANtricity the save button is grayed out.
    • Link rate issues with StorageGRID Appliance cause upgrade to stall
      https://kb.netapp.com/hybrid/StorageGRID/Object_Mgmt/Link_rate_issues_with_StorageGRID_Appliance_cause_upgrade_to_stall
      Applies to NetApp StorageGRID 11.3 and 11.4 SG5700 Storage Appliances Finisar 10/25 multimode SFPs (FTLF8538P4BCL) Part number X6606A Issue X6606A (Finisar FTLF8538P4BCL) 10/25G multimode SFPs will no...Applies to NetApp StorageGRID 11.3 and 11.4 SG5700 Storage Appliances Finisar 10/25 multimode SFPs (FTLF8538P4BCL) Part number X6606A Issue X6606A (Finisar FTLF8538P4BCL) 10/25G multimode SFPs will not work at 10G in SG5700-series appliances in SG 11.4. They will work at 25G speed.
    • SMTT alarm raised for file system errors generated on StorageGRID Appliance node (SG5760)
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/SMTT_alarm_raised_for_file_system_errors_generated_on_StorageGRID_Appliance_node_SG5760
      Applies to NetApp StorageGRID Appliance SG5600 NetApp StorageGRID Appliance SG5700 NetApp StorageGRID Appliance SG6000 Issue SMTT alarm is raised against StorageGRID Appliance node When navigating to ...Applies to NetApp StorageGRID Appliance SG5600 NetApp StorageGRID Appliance SG5700 NetApp StorageGRID Appliance SG6000 Issue SMTT alarm is raised against StorageGRID Appliance node When navigating to Support -> GRID Topology -> Node -> SSM -> Events, File System error counter is non-zero value Graph for file system errors verifies that they are current
    • StorageGRID appliance in unknown state and SANtricity System Manager also unavailable
      https://kb.netapp.com/hybrid/StorageGRID/Platforms/StorageGRID_appliance_in_unknown_state_and_SANtricity_System_Manager_also_unavailable
      StorageGRID Appliance node is in unknown state after a maintenance performed on the node (reboot, upgrade, expansion) and/or SANtricity System Manager isn't available (Connection refused) Oct 4 12:46:...StorageGRID Appliance node is in unknown state after a maintenance performed on the node (reboot, upgrade, expansion) and/or SANtricity System Manager isn't available (Connection refused) Oct 4 12:46:02 StorageGRID-PGE root: [2021-10-04 12:46:02+00:00 SGA] File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 1965, in _call_interface Oct 4 12:46:02 StorageGRID-PGE root: [2021-10-04 12:46:02+00:00 SGA] File "/usr/lib/python2.7/dist-packages/SYMbol/parser.py", line 2077, in _rpc_request
    • After replaying all commit logs, Cassandra service is not starting on StorageGRID Webscale storage node
      https://kb.netapp.com/hybrid/StorageGRID/Services/After_replaying_all_commit_logs_Cassandra_service_is_not_starting_on_StorageGRID_Webscale_storage_node
      Applies to StorageGRID Appliance StorageGRID Webscale 10.3 Issue After adding additional memory from 32 GB to 40 GB on the virtual machine of all storage nodes, several storage nodes show Cassandra se...Applies to StorageGRID Appliance StorageGRID Webscale 10.3 Issue After adding additional memory from 32 GB to 40 GB on the virtual machine of all storage nodes, several storage nodes show Cassandra services as down. One node was recovered by restarting Cassandra service, but two others remained down.