When performing an onsite FRU replacement an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement. This arti...When performing an onsite FRU replacement an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement. This article provides an alternative of using AutoSupport sections to show the same detail of the commands that would have been run onsite. Note: Ensure you are using the most current weekly or full AutoSupport and confirm with the customer no changes had been made after that AutoSupport was collected.
Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#...Missing product labels can be obtained at UPS Returns On The Web typically 24 hours after or later after the PREQ was delivered. Note: After entering the PREQ number, if the website says Invalid PREQ#/Country, then please try again after 24 hrs. It can take up to 24 - 48 hours for the PREQ number to get updated on the website. Please contact UPS for collection on the telephone number provided in the AWB and quote NetApp account number ”167-389”.
