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How to use AutoSupport information for prerequisite data collection in FRU replacements when ONTAP systems will not boot

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ontap-9
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hw
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Applies to

  • AutoSupport
  • ONTAP 9

Description

  • When performing an onsite FRU replacement, an engineer is instructed via NetApp documentation to gather prerequisite information from the system prior to proceeding with the part replacement. 
  • If the system (typically a motherboard) will not boot at all, that makes gathering that information onsite impossible. 
  • This article provides an alternative of using AutoSupport sections to show the same detail of the commands that would have been run onsite. 

Note:  Ensure you are using the most current weekly or user-triggered "ALL" AutoSupport. Confirm with the customer that no changes had been made after that AutoSupport was generated.

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