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    • How to update management services using mnode-support-util
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_update_management_services_using_mnode-support-util
      Applies to NetApp HCI Element Management Node (mNode) 12.5 Hybrid Cloud Control (HCC) Management Services 2.23 and above Description How to update management services
    • CVE-2021-3156 - Is NetApp SolidFire and HCI Management Node vulnerable?
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/CVE-2021-3156_Is_NetApp_SolidFire_and_HCI_Management_Node_vulnerable
      Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information ...Applies to NetApp Element software Management Node (mNode) NetApp HCI Management Node (mNode) Answer Yes. The mNode is vulnerable to CVE-2021-3156 as SSH is enabled by default. Additional Information Fix will be included in Management Services release v2.18 (ETA April 2021) Disable SSH manually: https:/<mNodeIP>:442/json-rpc/10.3?method=DisableSsh Re-enable SSH: https://<mNodeIP>:442/json-rpc/10.3?method=EnableSsh
    • Element cluster fails to report to ActiveIQ due to out of memory condition in the mNode AIQ collector service
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Element_cluster_fails_to_report_to_ActiveIQ_due_to_out_of_memory_condition_in_the_mNode_AIQ_collector_service
      HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes...HCI or AFA clusters running Element Software and configured to report to ActiveIQ Symptoms can vary across the storage cluster (AFA or HCI storage nodes running Element Software) and HCI compute nodes. the storage cluster is no longer reporting to ActiveIQ the compute nodes may not show in Hybrid Cloud Control (HCC) on the mNode The common denominator for both environments is an out of memory error in the container logs for the mnode-svc-aiq-collector service on the mNode.
    • Upgrade process of the mNode Management Services got stuck
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/Upgrade_process_of_the_mNode_Management_Services_got_stuck
      Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck ...Applies to mNode 11.8.0.23 Management Services upgrade from 2.1.371 to 2.13.38 Management Services upgrade from 2.14.60 to 2.16.66 Issue The upgrade process of the mNode Management Services got stuck "error": "update.inProgress", "message": "Update in progress", "service": "MNode-Api-Service"
    • How To Upgrade NetApp Hybrid Cloud Control Management Services
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/How_To_Upgrade_NetApp_Hybrid_Cloud_Control_Management_Services
      Applies to NetApp SolidFire Storage and Compute Nodes NetApp Hybrid Cloud Control (HCC) NetApp Management services for Element Software and NetApp HCI Description The following steps are provided to g...Applies to NetApp SolidFire Storage and Compute Nodes NetApp Hybrid Cloud Control (HCC) NetApp Management services for Element Software and NetApp HCI Description The following steps are provided to guide you through the steps of updating your NetApp Management services for Element Software and NetApp HCI:
    • Datastores disconnect while last node is being upgraded
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Datastores_disconnect_while_last_node_is_being_upgraded
      Applies to NetApp Element Software SolidFire NetApp HCI Management Services 2.17 and below Description During an upgrade, datastores are disconnected on ESXi hosts. This happens specifically on cluste...Applies to NetApp Element Software SolidFire NetApp HCI Management Services 2.17 and below Description During an upgrade, datastores are disconnected on ESXi hosts. This happens specifically on clusters with Management Services at 2.17 or below. This is fixed in Management Services 2.18.
    • Health checks on the compute nodes fail with error: An unknown error occurred. Contact your technical support engineer
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/Health_checks_on_the_compute_nodes_fail_with_error__An_unknown_error_occurred_Contact_your_technical_support_engineer
      Applies to NetApp HCI HCC 2.14.60 HCC 2.15 Issue While running the health check for compute nodes in HCC, the health check runs for a long time and eventually the following error appears: An unknown e...Applies to NetApp HCI HCC 2.14.60 HCC 2.15 Issue While running the health check for compute nodes in HCC, the health check runs for a long time and eventually the following error appears: An unknown error occurred. Contact your technical support engineer
    • Use curl to automate swagger
      https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Use_curl_to_automate_swagger
      Applies to Element Management Node (mNode) Swagger UI / REST API Description This article describes on method of automating access to the Management Services REST API endpoint (https://<mNodeIP>/mnode...Applies to Element Management Node (mNode) Swagger UI / REST API Description This article describes on method of automating access to the Management Services REST API endpoint (https://<mNodeIP>/mnode).
    • "One or more vCenter instances cannot be reached.." alert is displayed and Compute Nodes are not displayed on HCC
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/One_or_more_vCenter_instances_cannot_be_reached_alert_is_displayed_and_Compute_Nodes_are_not_displayed_on_HCC
      Applies to NetApp Hybrid Cloud Control (HCC) mNode management services 2.13.38/ 2.14.60 / 2.15.28 mNode 12.0.0.333 Issue Compute nodes are not displayed on the HCC page and the error appear: "One or m...Applies to NetApp Hybrid Cloud Control (HCC) mNode management services 2.13.38/ 2.14.60 / 2.15.28 mNode 12.0.0.333 Issue Compute nodes are not displayed on the HCC page and the error appear: "One or more vCenter instances cannot be reached, causing some information to be unavailable."
    • HCC compute healthcheck and firmware upgrade of vSphere Cluster Service
      https://kb.netapp.com/Legacy/NetApp_HCI/OS/HCC_compute_healthcheck_and_firmware_upgrade_of_vSphere_Cluster_Service
      Applies to vSphere Cluster Service (vCLS) Element management node (mNode) 12.0 and above Management services 2.19 and above vSphere 6.7 and above with compute resources in a vSphere Host Cluster Issue...Applies to vSphere Cluster Service (vCLS) Element management node (mNode) 12.0 and above Management services 2.19 and above vSphere 6.7 and above with compute resources in a vSphere Host Cluster Issue In a vSphere Host Cluster, vCLS VM's are automatically deployed on each compute on the local datastore. When you run a compute healthcheck using mNode HCC, the following error occur: Remove or migrate local storage attached to virtual machines
    • "vCenter instances cannot be reached" HCC alert caused by incorrect user permissions
      https://kb.netapp.com/on-prem/solidfire/hardware_Kbs/vCenter_instances_cannot_be_reached_HCC_alert_caused_by_incorrect_user_permissions
      Applies to NetApp Hybrid Control (HCC) NetApp Management Node 11.7 Management Services version 2.14.60 Issue Alert in HCC Dashboard: "One or more vCenter instances cannot be reached, causing some info...Applies to NetApp Hybrid Control (HCC) NetApp Management Node 11.7 Management Services version 2.14.60 Issue Alert in HCC Dashboard: "One or more vCenter instances cannot be reached, causing some information to be unavailable." "Compute" pane doesn't display compute nodes