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    • "Encountered an error while changing routes" seen during StorageGRID upgrade via GRID UI
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Encountered_an_error_while_changing_routes_seen_during_StorageGRID_upgrade_via_GRID_UI
      Applies to StorageGRID 11.4 or later Issue Error e.topologoy[t.id] is undefined seen when attempting either of the following: Maintenance > Software Update > SANtricity OS in StorageGRID UI: Maintenan...Applies to StorageGRID 11.4 or later Issue Error e.topologoy[t.id] is undefined seen when attempting either of the following: Maintenance > Software Update > SANtricity OS in StorageGRID UI: Maintenance > StorageGrid hotfix > Apply hotfix An alternative sub error that requires the same fix is "Cannot read properties of undefined (reading 'state')"
    • Configuring the admin network on the Primary admin node which is a VM
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Configuring_the_admin_network_on_the_Primary_admin_node_which_is_a_VM
      Applies to StorageGRID Issue Adding the admin network (eth1) to an existing node.
    • Can a StorageGRID upgrade be aborted and reverted to the previous version?
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/Can_StorageGrid_OS_upgrade_be_aborted_and_reverted_to_the_previous_version
      Applies to NetApp StorageGRID Answer StorageGRID only supports upgrades. Downgrade to the previous version is not supported. Additional Information
    • How to check high java heap usage caused by merkle tree memory leak in StorageGRID 11.4
      https://kb.netapp.com/hybrid/StorageGRID/Services/How_to_check_high_java_heap_usage_caused_by_merkle_tree_memory_leak_in_StorageGRID_11.4
      Applies to NetApp StorageGRID 11.4 Under certain circumstances, the version of Cassandra contained within the StorageGRID 11.4 codeline (DSE 5.1.14) can exhibit high java heap usage due to a merkle tr...Applies to NetApp StorageGRID 11.4 Under certain circumstances, the version of Cassandra contained within the StorageGRID 11.4 codeline (DSE 5.1.14) can exhibit high java heap usage due to a merkle tree memory leak caused by long-finished repairs. StorageGRID will report: High Java Heap alarms/alerts Cassandra repair errors in logs, example: [ERROR] org.apache.cassandra.repair.Validator:268 - Failed creating a merkle tree for [repair #e9a52ab0-9329-11eb-83c1-8bc0b64bffdd on storagegrid
    • GET command fails to list all objects in swift container
      https://kb.netapp.com/hybrid/StorageGRID/Protocols/GET_command_fails_to_list_all_objects_in_swift_container
      Applies to StorageGRID 11.3 Issue There is no list of the objects for container:AAAAA however both the bytes-used and Object-Count shows that AAAAA contained existing objects. > GET /v2/AUTH_xxxxxxxxx...Applies to StorageGRID 11.3 Issue There is no list of the objects for container:AAAAA however both the bytes-used and Object-Count shows that AAAAA contained existing objects. > GET /v2/AUTH_xxxxxxxxxxxxxxxxxxxxxxxxxx/AAAAA HTTP/1.1 < Content-Length: 0 < X-Container-Bytes-Used: 41270460424 < X-Container-Object-Count: 812772 the bycast.log traces that the GET process fails due to session timed-out error as below.
    • Upgrade halted due to gdu server failure occurred during Recovery Package
      https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/Upgrade_halted_due_to_gdu_server_failure_occurred_during_Recovery_Package
      E, [2024-02-13T03:45:34.813026 #21795] ERROR -- gdu-server: Failure occurred during Recovery Package E, [2024-02-13T03:45:34.813093 #21795] ERROR -- gdu-server: /usr/local/lib/site_ruby/******/tasks/g...E, [2024-02-13T03:45:34.813026 #21795] ERROR -- gdu-server: Failure occurred during Recovery Package E, [2024-02-13T03:45:34.813093 #21795] ERROR -- gdu-server: /usr/local/lib/site_ruby/******/tasks/gdu-server/recovery-package.rb:156:in `chdir' E, [2024-02-13T03:45:34.813168 #21795] ERROR -- gdu-server: /usr/local/lib/site_ruby/******/gdu-server.rb:281:in `block in serve' E, [2024-02-13T03:45:34.813202 #21795] ERROR -- gdu-server: /usr/local/lib/site_ruby/******/gdu-server.rb:280:in `serve'
    • StorageGRID 11.5 decommission stuck at generating grid configuration
      https://kb.netapp.com/hybrid/StorageGRID/Maintenance/StorageGRID_11.5_decommission_stuck_at_generating_grid_configuration
      Applies to NetApp StorageGRID 11.5 Issue Decommission stuck at step Generating grid configuration The /var/local/log/decommission.d-rsm.log shows the following: Decommissioning RSM node <node name> Th...Applies to NetApp StorageGRID 11.5 Issue Decommission stuck at step Generating grid configuration The /var/local/log/decommission.d-rsm.log shows the following: Decommissioning RSM node <node name> This is a site decommission procedure. Checking RSM queue for remaining items ... RSM queue has 13 items remaining before node can be removed from cluster
    • LACP port missing alert seen only after upgrading to 11.7.0.x
      https://kb.netapp.com/hybrid/StorageGRID/Alerts/LACP_port_missing_alert_seen_only_after_upgrading_to_11.7.0.x
      Applies to GRID StorageGRID WebScale Issue LACP port is missing alert surfaces post upgrade to 11.7.0.x which wont let the interface come up without manual intervention.
    • CVE-1999-0524 ICMP Timestamp Request Remote Date Disclosure
      https://kb.netapp.com/hybrid/StorageGRID/Grid_Tenant_Manager/CVE-1999-0524_ICMP_Timestamp_Request_Remote_Date_Disclosure
      Applies to StorageGRID BMC Tenable Nessus Common Vulnerabilities and Exposures (CVE) Issue When running a vulnerability scan, the scan can pick up CVE-1999-0524 against the BMC for a SG6000 or SG1000/...Applies to StorageGRID BMC Tenable Nessus Common Vulnerabilities and Exposures (CVE) Issue When running a vulnerability scan, the scan can pick up CVE-1999-0524 against the BMC for a SG6000 or SG1000/100 compute node.