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    • Cloud Insights Data Collector not connecting
      https://kb.netapp.com/Cloud/BlueXP/DII/Cloud_Insights_Data_Collector_not_connecting
      Applies to Cloud Insights Issue Data Collector stopped connecting to Cloud Insights
    • Data Infrastructure Insights Workload Security data collector failed with correct settings in firewall and ONTAP
      https://kb.netapp.com/Cloud/BlueXP/DII/Data_Infrastructure_Insights_Workload_Security_data_collector_failed_with_correct_settings_in_firewall_and_ONTAP
      Data Infrastructure Insights (DII) (formerly Cloud Insights) Cloud Workload Security data collector Cloud Workload Security portal shows failed status for some added SVMs /Data Collectors and details ...Data Infrastructure Insights (DII) (formerly Cloud Insights) Cloud Workload Security data collector Cloud Workload Security portal shows failed status for some added SVMs /Data Collectors and details show Error: Agent004 or Error: Agent008 ..{"error":{"code":"InternalError","details":[{"code":"InternalError","message":"External fpolicy server terminated.","target":"audit"}],"message":"Connector is in error state.
    • Cloud Insight NetAPP datasouce reporting "Internal error. Message ID"
      https://kb.netapp.com/Cloud/BlueXP/DII/Cloud_Insight_NetAPP_datasouce_reporting_Internal_error_Message_ID
      Applies to Cloud Insights Service (CI) ONTAP Cluster Issue Performance data collection failing with error " Internal error. Message ID: C990DFF" for ONTAP Cluster
    • Cloud Insights Telegraf-based Windows data collector throws an error when running installer snippet: "Invoke-WebRequest : The request was aborted: Could not create SSL/TLS secure channel."
      https://kb.netapp.com/Cloud/BlueXP/DII/CI_Telegraf-based_Windows_collector_throws_an_error_when_running_installer_Invoke-WebRequest_Could_not_create_SSLTLS_secure_channel
      When executing the installer snippet in PowerShell for a Windows Data Collector in Cloud Insights, an error is produced, preventing the installation from proceeding. Invoke-WebRequest : The request wa...When executing the installer snippet in PowerShell for a Windows Data Collector in Cloud Insights, an error is produced, preventing the installation from proceeding. Invoke-WebRequest : The request was aborted: Could not create SSL/TLS secure channel. & : The term '.\cloudinsights-windows.ps1' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
    • Cloud Insights acquisition unit shows Not Connected
      https://kb.netapp.com/Cloud/BlueXP/DII/Cloud_Insights_acquisition_unit_shows_Not_Connected
      Applies to Cloud Insights (CIS) Supported Windows OS Issue The acquisition unit (Admin / Data Collectors / Acquisition Units) shows "Not Connected"
    • Cloud Insight ONTAP Datasource failed with "General Error"
      https://kb.netapp.com/Cloud/BlueXP/DII/Cloud_Insight_ONTAP_Datasource_failed_with_General_Error
      Cloud Insights (CI) The error seen in CI acquisition logs is as follows, 2021-02-07 11:47:47,669 INFO [com.onaro.sanscreen.acquisition.framework.datasource.AuditSession] Create datasource audit 311745...Cloud Insights (CI) The error seen in CI acquisition logs is as follows, 2021-02-07 11:47:47,669 INFO [com.onaro.sanscreen.acquisition.framework.datasource.AuditSession] Create datasource audit 31174529 for datasource name: Name package: foundation datasource Id: 65 2021-02-07 11:47:50,727 ERROR [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.builder.ZapiIterBase] Unexpected failure parsing 'license-v2-list-info' ZAPI response during 'license-v2-info': , Empty key argument
    • Trying to access Cloud Insights and having issues
      https://kb.netapp.com/Cloud/BlueXP/DII/Trying_to_access_Cloud_Insights_and_having_issues
      Applies Cloud Insights Issue User has problems access Cloud Insights and having trouble logging onto serivce
    • DII Workload Security Data Collector in error 'No local IP address found on the connector'
      https://kb.netapp.com/Cloud/BlueXP/DII/DII_Workload_Security_Data_Collector_in_error_'No_local_IP_address_found_on_the_connector'
      Applies to Data Infrastructure Insights (DII) Storage Workload Security ONTAP SVM Data Collector ONTAP 9 Cloud Volumes ONTAP (CVO) Issue ONTAP SVM Data Collector in Storage Workload Security is in err...Applies to Data Infrastructure Insights (DII) Storage Workload Security ONTAP SVM Data Collector ONTAP 9 Cloud Volumes ONTAP (CVO) Issue ONTAP SVM Data Collector in Storage Workload Security is in error state: No local IP address found on the connector that can reach the data interfaces of the SVM
    • Can't seem to stay logged onto Data Infrastructure Insights for more than 5 minutes
      https://kb.netapp.com/Cloud/BlueXP/DII/Can_t_seem_to_stay_logged_onto_Cloud_Insights_for_more_than_5_minutes
      Applies to Data Infrastructure Insights (DII) (formerly Cloud Insights) Issue Cannot stay connected/authenticated to DII for more than 5 minutes. How long can I stay connected before I have to re-auth...Applies to Data Infrastructure Insights (DII) (formerly Cloud Insights) Issue Cannot stay connected/authenticated to DII for more than 5 minutes. How long can I stay connected before I have to re-authenticate? When logged into the DII GUI the user is unexpectedly logged out after 5 to 10 minutes