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    • https://kb.netapp.com/data-mgmt/Digital-Advisor-KBs/AIQ_support_for_data_mismatch_or_queries_regarding_various_components
      Applies to ActiveIQ DIgital Advisor (AIQDA) ONTAP Clusters Issues with different components about AIQDA Some common things are: Some or all clusters/nodes are not visible in AIQDA Different/extra clus...Applies to ActiveIQ DIgital Advisor (AIQDA) ONTAP Clusters Issues with different components about AIQDA Some common things are: Some or all clusters/nodes are not visible in AIQDA Different/extra clusters are visible which are not managed by a particular account Reports/Upgrade advisor not available or not working as expected with all the required data Repeated entries for nodes with different details at different rows Need to add a new user or remove old users from the customer organization
    • https://kb.netapp.com/data-mgmt/Digital-Advisor-KBs/Active_IQ_Digital_Advisor_not_showing_correct_ONTAP_Version_after_upgrade
      Active IQ Digital Advisor showing incorrect ONTAP version on Cluster.
    • https://kb.netapp.com/on-prem/solidfire/Element_OS_Kbs/Why_did_we_receive_an_email_notification_without_seeing_obvious_errors_in_Active_IQ
      The alerts are being kept in a stale status until the next time the cluster master migrates and scrubs all the alerts, even if the alert has been resolved in the meantime. Both resolved and unresolved...The alerts are being kept in a stale status until the next time the cluster master migrates and scrubs all the alerts, even if the alert has been resolved in the meantime. Both resolved and unresolved alerts will still be considered as "new" and an email will be sent out regardless with the notification after the next cluster master migration. Please keep in mind this article only explains the behaviour of the delayed email and does not address the origin of the alert.
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/ActiveIQ_reports_no_problem_on_cluster_but_Element_API_report_disk_failed_nodeoffline
      Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListService...Applies to NetApp SolidFire ActiveIQ NetApp Element OS 12.3.x Issue AIQ shows the cluster as healthy but customer will get disk failed or node offline reports while running Element API for ListServices : curl -k -s -u admin:'<admin name>' https://HCI-CLuster/json-rpc/9.0?method=ListServices The expected API output with error is given below:
    • https://kb.netapp.com/on-prem/ontap/OHW/OHW-KBs/How_to_find_information_and_configuration_about_a_system_using_the_serial_number
      Applies to FAS Systems AFF/ASA Systems Description This article explains how to find information about a system
    • https://kb.netapp.com/Legacy/ONTAP/7Mode/Aggregates_are_in_a_double_degraded_or_double_reconstruct_state
      An aggregate is in a 'double degraded' or 'double reconstruct' state. RAID group /aggr0/plex0/rg0 (double reconstruction 11% completed) data 0a.24 0a 1 8 FC:B 0 FCAL 15000 418000/856064000 420584/8613...An aggregate is in a 'double degraded' or 'double reconstruct' state. RAID group /aggr0/plex0/rg0 (double reconstruction 11% completed) data 0a.24 0a 1 8 FC:B 0 FCAL 15000 418000/856064000 420584/861357448 (reconstruction 11% completed) double degraded status: RAID group /aggr1/plex0/rg0 (double degraded) RAID Disk Device HA SHELF BAY CHAN Pool Type RPM Used (MB/blks) Phys (MB/blks) RAID group /aggr0/plex0/rg0: double reconstruction 11% completed
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/NetApp_compute_nodes_stopped_reporting_and_not_updating_anymore
      NMA logs have invalid login or similar entries when it is trying to connect to the vCenter (article How to troubleshoot NetApp Monitoring Agent (NMA) for NetApp HCI can be used to check logs) Please c...NMA logs have invalid login or similar entries when it is trying to connect to the vCenter (article How to troubleshoot NetApp Monitoring Agent (NMA) for NetApp HCI can be used to check logs) Please check the power state and network connectivity for all nodes and ensure in your hypervisor that the witness node virtual machine is powered on, if applicable.
    • https://kb.netapp.com/Legacy/NetApp_HCI/OS/How_to_send_vCenter_data_to_Active_IQ_in_large_compute_environments
      Large compute environment: over 180 compute nodes Not limited to HCI systems only This article explains how to send the compute/vCenter telemetry for large-scale compute environments. By default the t...Large compute environment: over 180 compute nodes Not limited to HCI systems only This article explains how to send the compute/vCenter telemetry for large-scale compute environments. By default the timeout for pulling telemetry from the vCenter onto the mNode is set to 60 seconds. For large environments it can take more than 60 seconds transferring the larger payload. As such the data will not be sent to or appear in Active IQ. """Default timeout for AIQ API requests in seconds"""
    • https://kb.netapp.com/Legacy/NetApp_HCI/Management_services_for_Element_Software_and_NetApp_HCI/Do_Solidfire_and_HCI_systems_have_ASUP_like_ONTAP%3F
      Applies to NetApp SolidFire NetApp HCI Answer No, SolidFire/HCI monitoring is done by NetApp Solidfire ActiveIQ Additional Information additionalInformation_text
    • https://kb.netapp.com/data-mgmt/AIQUM/AIQUM_Kbs/How_to_disable_ActiveIQ_Platform_Events_on_ActiveIQ_Unified_Manager_9.7
      Procedure to disable the events coming from Active IQ Portal on Active IQ Unified Manager 9.7+
    • https://kb.netapp.com/Legacy/ONTAP/7Mode/What_are_alternatives_to_Active_IQ_Digital_Advisor_to_gather_performance_reports_for_7-mode_systems
      Applies to Data ONTAP 8, 7-mode Active IQ Digital Advisor Answer https://atp.netapp.com/ https://latx.netapp.com/ Additional Information