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  • What is a BlueXP Connector
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/What_is_a_BlueXP_Connector
    For example, when using Cloud Backup Service, the Connector does not pull the data to itself and then push it to object storage; it simply calls for the backup to occur and the data passes directly fr...For example, when using Cloud Backup Service, the Connector does not pull the data to itself and then push it to object storage; it simply calls for the backup to occur and the data passes directly from ONTAP to object storage. For example, if the Connector is in one subnet or region and a resource needs to be deployed into another subnet or region, the Connector needs to have functional network routing to those subnets or regions.
  • How to decommission a Connector
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_decommission_a_Connector
    Applies to BlueXP Connector VM Description This KB describe the standard procedure to decommission a BlueXP Connector VM.
  • Should Connectors appear in Active IQ?
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Should_Connectors_appear_in_Active_IQ
    Applies to OnCommand Cloud Manager (OCCM) Connector Active IQ Answer No, Connectors should not appear in Active IQ Additional Information additionalInformation_text
  • Azure Connector failed to create
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Azure_Connector_failed_to_create
    Applies to Microsoft Azure OnCommand Cloud Manager (OCCM) Connector Firewall Issue Connector deployment fails with errors: Connector Failed to Create Connector is not ready. Attempts exhausted. The co...Applies to Microsoft Azure OnCommand Cloud Manager (OCCM) Connector Firewall Issue Connector deployment fails with errors: Connector Failed to Create Connector is not ready. Attempts exhausted. The connector resources finished to create but the connector did not respond. This could be because the instance failed to start, or has no internet connectivity.
  • Connector shows as inactive and UI does not load
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Connector_shows_as_inactive_and_UI_does_not_load
    Applies to Cloud Manager Connector Issue The Connector shows as inactive and the UI does not load. Unable to renew the CVO license (BYOL). All the required ports and the endpoints are allowed.
  • Cloud Manager Connector status N/A
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Cloud_Manager_Connector_status_N_A
    Applies to NetApp Cloud Manager SaaS NetApp Cloud Volumes ONTAP (CVO) Amazon Web Services (AWS) Google Cloud Provider (GCP) Azure (AZ) Issue Cloud Manager behavior is sluggish. Attempts to rediscover ...Applies to NetApp Cloud Manager SaaS NetApp Cloud Volumes ONTAP (CVO) Amazon Web Services (AWS) Google Cloud Provider (GCP) Azure (AZ) Issue Cloud Manager behavior is sluggish. Attempts to rediscover a Working Environment hang with a spinning wheel. Symptoms look like networking problem. You may see a error message Inactive Connector - The Connector that you had been using is now inactive.
  • CVO ASUP send fails when Blue XP Connector is used as proxy on CVO when connector uses internet proxy
    https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/CVO_ASUP_send_fails_when_Blue_XP_Connector_is_used_as_proxy_on_CVO_when_connector_uses_internet_proxy
    Blue XP Connector used as ASUP proxy on CVO Blue XP connector uses another proxy to connect to internet CVO ASUP send fails Connector can send ASUP Internet proxy configured via Blue XP UI Blue XP Con...Blue XP Connector used as ASUP proxy on CVO Blue XP connector uses another proxy to connect to internet CVO ASUP send fails Connector can send ASUP Internet proxy configured via Blue XP UI Blue XP Connector v3.9.31 and earlier CVO ASUP send fails when BlueXP connector is used as ASUP proxy on CVO Blue XP connector uses another proxy to connect to internet and connector can send its own ASUP to support.netapp.com IP (216.240.21.18). Blue XP connector - SQUID.log or sudo docker logs squid :
  • Azure connector is down or offline
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Azure_connector_is_down_or_offline
    Applies to Cloud Manager Microsoft Azure Issue Azure connector is in a failed state and the user is unable to connect
  • Connector is showing as Inactive in the Cloud Manager GUI
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/Connector_is_showing_as_Inactive_in_the_Cloud_Manager_GUI
    Applies to Cloud Manager Connector Proxy Issue When expanding the Connector drop down, the connector in question is grayed out and shows Inactive. However, when checking via the local UI (Cloud Manage...Applies to Cloud Manager Connector Proxy Issue When expanding the Connector drop down, the connector in question is grayed out and shows Inactive. However, when checking via the local UI (Cloud Manager IP in the URL), the connector is visible and available to click on.
  • The connector is not showing in BlueXP
    https://kb.netapp.com/Cloud/Cloud_Volumes_ONTAP/The_connector_is_not_showing_in_BlueXP
    Applies to BlueXP Issue The connectors are not listed in the connector drop-down and show N/A.
  • How to test FTP connectivity from Cloud Manager Connector
    https://kb.netapp.com/Cloud/BlueXP/Cloud_Manager/How_to_test_FTP_connectivity_from_Cloud_Manager_Connector
    Applies to Cloud Manager Connector (Connector) File Transfer Protocol (FTP) Answer FTP can be tested within Connector with curl ftp://ftp_url command. Additional Information additionalInformation_text