Skip to main content
NetApp Knowledge Base

SMHV backup job fails due to "Either the specified VM(s) are not present or they cannot be backed up online"

Last Updated:

Applies to

  • SnapManager for Hyper-V  (SMHV)
  • SnapDrive for Windows (SDW)
  • Hyper-V virtual machines running on a CIFS share over SMB3


  • SMHV backup job fails and the job report shows the following errors.


[2020/12/13 11:24:51, (27)] Failed to take backup of VM VM01[Hyper-V] as SnapDrive for Windows is unable to enumerate the following components(s) : (Snapshot location is not valid. This could mean the VM may have an unsupported storage configuration. Please confirm that VM's snapshot file location reside on NetApp storage.) for the VM on Hyper-V host HV01
[2020/12/13 11:24:51, (27)] Either the specified VM(s) are not present or they cannot be backed up online
[2020/12/13 11:24:51, (27)] Backup task: failed to complete

  • SnapDriveDebug.log shows the following error.


HV01 12/13-11:24:51.199 P:14088 T:17684 General Error Failed to get storage system for host resource : Name : \\\vhd, Type: SDSMBShare.
 Exception : Message    : Failed to get storage system (virtual storage server) for SMB server with ID: Name : [smb-vm01.test.local]



Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.