SaaS Backup fails with "The remote server returned an error: (500) Internal Server Error"
Applies to
SaaS Backup
Issue
Backup of O365Groups or Archive mailboxes fails with error:
“
Failed to connect to Exchange Server - The remote server returned an error: (500) Internal Server Error.
”This error may be accompanied by the message “
EWS Failure from LoadItemsViaSoapAPK's call
” in the detailed report.Private groups may also fail with the error "
Something went wrong. Please contact NetApp support
"