Skip to main content
NetApp Knowledge Base

OnCommand Workflow Automation install hangs when using a long password

  1. Last updated
  2. Save as PDF
Views:
712
Visibility:
Public
Votes:
0
Category:
oncommand-workflow-automation-wfa
Specialty:
legacy
Last Updated:

Applies to

  • OnCommand Workflow Automation (WFA) 5.1
  • OnCommand Workflow Automation (WFA) 5.1.1
  • Windows Server 2016 and other Supported Versions

Issue

  • When the installation wizard prompts you for the WFA server service logon account, the password you provide is greater than 14 characters

OnCommand Workflow Automation

  • After filling out the proceeding information to start the install, it hangs and doesn't progress past the following screen

clipboard_e4b26982683032961c514087880477308.png

  1. While the installation is hung, open Windows File Explorer and type %temp% in the address bar field and hit Enter to open the current user's temp directory
  2. Locate the MSIxxx.log file associated with the current WFA install
  3. Scroll to the bottom of the log file and confirm that no updates have been made past the following section

InstallShield 10:24:19: Invoking script function wfaServerService
Custom Install Log INFORMATION:
MySQL Exe path : C:\Program Files\MySQL\bin
Custom Install Log INFORMATION:
MySQL Home : C:\Program Files\MySQL
Custom Install Log INFORMATION:
Executable path for creating symlinks : cmd.exe
Custom Install Log INFORMATION:
The value of Program and Params for creating link cmd=cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\deployments\log.war" "E:\NetApp\WFA\jboss\standalone\log.war"
Custom Install Log INFORMATION:
Successfully Created link using cmd=cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\deployments\log.war" "E:\NetApp\WFA\jboss\standalone\log.war"
Custom Install Log ERROR:
Successfully created dir=E:\NetApp\WFA\jboss\standalone\log.war\jboss
Custom Install Log INFORMATION:
The value of Program and Params for creating linkcmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\log" "E:\NetApp\WFA\jboss\standalone\log.war\jboss"
Custom Install Log INFORMATION:
Successfully created link using cmd = cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\log" "E:\NetApp\WFA\jboss\standalone\log.war\jboss"
Custom Install Log INFORMATION:
The value of Program and Params for creating link  /c mklink /D "E:\NetApp\WFA\jboss\standalone\deployments\help.war" "E:\NetApp\WFA\jboss\standalone\help.war"
Custom Install Log ERROR:
Successfully executed :  cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\deployments\help.war" "E:\NetApp\WFA\jboss\standalone\help.war"
Custom Install Log INFORMATION:
The command line for making link:cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\workflow-help" "E:\NetApp\WFA\jboss\standalone\help.war\workflow"
Custom Install Log INFORMATION:
Successfully created a link. cmd.exe /c mklink /D "E:\NetApp\WFA\jboss\standalone\workflow-help" "E:\NetApp\WFA\jboss\standalone\help.war\workflow"

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.